Contact Centre Supervisor

2 weeks ago

Brisbane, Australia National Storage Full time

**Permanent Full Time Supervisor**

**Shift Patterns can Vary Between 7am to 3pm **OR** 8am to 4pm**

***In our Contact Centre we’re passionate not just about **training** and **developing** you for the role you’re in, but **nurturing**, **coaching** and developing our employees to be the best version of themselves and setting them up for **continued success** with National Storage and beyond.

We want to support, motivate and inspire our team to achieve the best results for themselves and in turn for our business and stakeholders. If you are someone that shares the same values and have previously supervised a Contact Centre team then we’d love to hear from you.

**The Role**:
**Reporting into the Contact Centre Manager, our Contact Centre Supervisor is an integral part of our company culture and business success. The responsibilities include:

- Supervise the Contact Centre and take responsibility for its daily operational performance
- Work closely with the other supervisors to create a winning team within a team
- Drive sales performance through coaching and feedback with agents
- Ensure monthly meetings are conducted with each agent
- Ensure all customer complaints or call escalations are addressed promptly, professionally and in a courteous manner
- Assist in recruitment where needed
- Contribute to the ongoing development of a service and sales-focussed culture within the team.
- Deliver high quality customer service by providing general information and professional advice in a friendly way whilst ensuring our customers needs are met
- Promote National Storage's brand and products to increase conversions such as insurance, storage space and vehicle hire
- Proactively build relationships within all levels of the business with a key focus on our Storage centre teams
- Achieve team targets by getting the best out of your agents.

**Benefits**:

- Permanent role within a successful and expanding business which employs great people
- Structured two-week training and induction program to ensure your success
- Access a range of National Storage Perks such as:

- Generous parental leave policy
- Employee Assistance Program
- Health reimbursements ranging from gym memberships to health

insurance
- Unlimited retail discounts
- Referral incentives
- Opportunities to connect with our communities and charities
- Work with an innovative commercial business that values teamwork, care & excellence

**About You**:

- Building team moral and a great team culture comes naturally to you.
- Your Ego doesn’t drive your decisions. Teamwork and trusting your team does.
- You enjoy building relationships and this is matched with a passion and interest for helping people.
- You have excellent written and verbal communication skills with the ability to be empathetic, negotiate and influence.
- You thrive when working in a team environment but also excel working autonomously.
- You have a motivated and proactive approach to your role and team
- Proficient at using technology and multitasking between different systems
- You have the ability to work 5 shifts per week, including every second Saturday

**This Will Make you Stand Out**:

- You have used Genesys Call centre technology (desirable)
- You have a personality that wants to give the ultimate service to our customers
- Your positive nature oozes out of you

**Our Story**

Established in 2000, National Storage is one of Australasia’s largest self-storage providers, tailoring self-storage solutions in 200+ storage centres across Australia and New Zealand. As an ASX 200 listed company, we have experienced our success by focusing on the most important part of our business - our people and our customers.
- **Unlock your next step - APPLY NOW

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