Chief of Staff

7 months ago

Canberra, Australia Cozymeal Full time

Discover. Savor. Connect. Welcome to the chef's table.

Cozymeal is the leading global marketplace featuring the best culinary experiences and cookware, including top-rated cooking classes, private chef meals, culinary tours, chef-curated cookware, free recipes with step-by-step videos, city guides and much more

Consumers and companies alike use Cozymeal to discover new ways to connect through classes, food tours, mixology and other unforgettable culinary experiences. Whether it be for date nights, birthdays, holiday celebrations or team building events, you’re guaranteed a world-class experience. Plus, you can purchase our curated, high-quality cookware as a gift or for use at home.

In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.

Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.

**About the Role**:
We are looking for a rockstar full-time **Chief of Staff** to work closely with Cozymeal’s CEO. The individual in this role will take on some responsibilities from the CEO and, over time, run one or several departments at the company. This is a high potential role with the opportunity to grow into the Director of Operations, VP of Operations and ultimately the COO role at Cozymeal. The position will have an immediate impact on Cozymeal’s productivity and growth by streamlining strategic initiatives and overseeing business operations.

**A Day in the Life of Chief of Staff at Cozymeal**
- Oversee strategic business initiatives, from development through successful execution, under the guidance of senior leadership
- Review, design, and execute improvements to organizational processes; find knowledge and skills gaps and help address them
- Refine existing KPIs and define new KPIs to keep track of the most important metrics contributing to the company’s overall success from demand (customer demand), supply (partners such as chefs, food tour guides & sommeliers) and operations (customer support & partner operations).
- Work with the partner recruiting team leads (aka expansion team leads) on focussing on the right markets, hiring the right partners and optimizing the partner on-boarding process to meet our existing demand most effectively.
- Work with both the partner recruiting and partner operations team leads on maximizing partner success on the platform.
- Work with the customer support and sales team leads on ensuring all important metrics are met.
- Lead the implementation of important features to optimize and further scale the company’s operations.
- Collaborating with executive team members to determine and prioritize business strategies
- Identifying customer acquisition projects with greatest impact and ROI for the company.

**Requirements Include**:

- Bachelor’s in business, economics, mathematics, sciences, engineering or related field.
- MBA or graduate degree is a plus.
- 4+ years of experience in management consulting required.
- Experienced leader with the capability of understanding the lowest level of detail and demonstrating a willingness to "roll up your sleeves" to get things done.
- Exceptional leadership skills, adept at leading the work of a team, delegating and assigning work and owning team outcomes.
- Ability to scale the business through systems, processes, partners and people development.
- Excellent communication (written + spoken) and interpersonal skills.
- High attention to detail.
- Fast learner.
- Strong data analysis skills.
- Not required but a plus: Culinary experience.

**What We Offer**:

- Work anywhere in the world (we are 100% remote team)
- Competitive pay.
- Stock options (after 1 year with the company).
- Opportunity to grow within the organization to a leadership role.
- Opportunity to learn from some of the best in the industry.
- Great work environment with a strong and friendly team of co-workers.

**Hours**: Full-time

If this sounds like you, then Cozymeal just might be the right place for you Welcome home

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