Technical Service Specialist

1 month ago

Melbourne, Australia ABN Group Full time

493869
- Melbourne
- Design/Drafting
- Estimating/Scheduling
- Full-time (Permanent)

**Who are we?**

ABN Group is Australia’s leading construction, property, and finance company with operations in both, Victoria and Western Australia. We lead the market in every segment from first homes to luxury residences and we exist to deliver the dream of home ownership. Our brands in the Victorian market include Boutique Homes, Homebuyers Centre, Resolve Finance, Honey Insurance and BuildLab.

**What's on offer?**

As a Technical Service Specialist in our Operations team, you will play a pivotal role in providing technical support, analysis, and problem-solving expertise to ensure seamless preconstruction and construction operations. This role involves working closely with various stakeholders to address on-site issues, improve processes, and contribute to the continuous improvement of technical training and quality assurance. Your proactive approach and technical knowledge will enhance operational efficiency and drive innovation across the business.

Responsibilities include:

- Resolve on-site issues by coordinating updates to plans, documentation, and orders.
- Capture and analyse data on queries to identify trends, root causes, and improvement opportunities.
- Develop and update training content and templates to address common trends and errors.
- Provide overflow support to Building Estimators and Drafting Leaders, assisting with technical queries.
- Manage site query workflows and inboxes, ensuring efficient resolution and documentation of issues.

**What can you bring?**

You are a proactive and detail-oriented professional with a strong technical background and a passion for problem-solving. Your ability to communicate complex concepts clearly and effectively allows you to collaborate seamlessly with a variety of stakeholders. You thrive in a fast-paced environment, demonstrating exceptional organisational skills and a commitment to continuous improvement.

You will also have:

- Exceptional communication skills with the ability to explain technical concepts to diverse audiences.
- Proven experience in, estimating, or drafting, with a solid understanding of construction processes.
- Strong problem-solving abilities, including conducting root cause analysis.
- Organisational strengths, including the ability to manage multiple tasks and prioritise effectively.
- A proactive approach to addressing challenges, enhancing training programs, and driving improvement.
- Proficiency in Microsoft Office tools.

**Why join us?**

Outside of a competitive salary, our team receive generous product discounts, multiple reward and recognition programs, additional health and wellbeing plans including Employee Assistance Program, a generous, above market parental leave scheme, volunteer opportunities and ongoing learning and development opportunities.

We have a vibrant and diverse culture that is supported with recognition and realising talent management. You'll have regular social activities to take part in and you'll work with a fantastic team of people including an accessible and supportive leadership team with a clear and aligned vision.

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