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Head of Customer Success

3 weeks ago

Sydney, Australia Reejig Full time

Company Description

Imagine a world where Monday blues are a thing of the past. Where redundancies provide real opportunities to pivot. And where everyone can shape a career meaningful to them.

At Reejig, we think everyone deserves to fulfil their career potential. Our AI helps companies adapt and grow, making it easy for HR teams to see their entire talent ecosystem, identify skill gaps and build careers. At Reejig, we are committed to creating a world with** Zero Wasted Potential.**

**Our Mission**

A world with zero wasted potential is where every individual has access to a meaningful career; where every business can be taken to new heights because we are able to unlock the skills and potential of our people; where society has confidence in a working world in which everyone has access to fair and equal opportunity. This is what we stand for.

**_ Please note, that this position is fully remote & can be located Anywhere within Australia_**

**Job Description**:
Customers are everything to us, so we are looking for an experienced Head of Customer Success to join our CS team and deliver magical experiences to our clients.

Your part of #zerowastedpotential includes
- Executing the established strategy for customer adoption and enablement.
- Partner with our customers to deliver and measure exceptional customer outcomes and experiences
- Lead & support our customer success managers to deliver magic for our customers and to ensure that they get the most value from the Reejig platform
- Manage the customer experience from Go Live through to renewal ensuring positive customer health
- Own, monitor and track user and customer metrics to drive adoption and engagement in our products and services
- Drive operational practices to track performance of teams and individuals delivering success to our customers via QBR’s, Customer Success Plans, Weekly and Monthly customer updates
- Identifying where a process doesn’t exist and designing and implementing innovative, repeatable and scalable operational processes to increase efficiency and #magicmoments for our customer team and our customers
- Creating opportunities for ongoing process improvement and ensuring procedures and policies are developed and maintained

**Qualifications**:
To be a successful member of the Reejig tribe, you will be an experienced Operations Manager who is passionate about customer experience, empowering others, and delivering value to customers. You will have
- 5-10+ years of management experience leading teams in customer success, account management, consultative sales and/or professional services, preferably within a SaaS model
- 7+ years of experience working at an **enterprise technology** company, preferably within a **SaaS model**
- Background using data and analytics in decision making and business formulation
- Experience developing and executing strategic plans
- Excellent communication & presentation skills, both verbal & written; experience presenting and communicating with C-level executives both internally and externally
- Performance management and talent development experience

Additional Information

What’s in it for you?
- An opportunity to be your best self, part of our purpose led organisation changing the world and the lives of thousands of people.
- Being part of an amazing team where our purpose of #zerowastedpotential is lived every day
- Inclusive, fun, team focused environment with great balance for personal and family life
- Generous compensation and access to Reejig’s Employee Share Scheme