Medical Support Specialist

2 months ago

Sydney, Australia Careers at Eucalyptus Full time

**Eucalyptus **(or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high-touch, high-quality care to millions of patients.

Eucalyptus is a house of consumer healthcare brands built off of a core shared technology and services layer. We have 4 healthcare brands that form the connective tissue between telehealth consults with doctors, pharmacy delivery and ongoing patient care. Our goal is to provide a differentiated and comprehensive care experience for a wide variety of patients and conditions.

Your objective is to increase opportunities for patient engagement to provide a safer and more personalised healthcare experience. The role has both reactive and proactive elements - you will triage medical enquiries, support patients experiencing side effects, providing reassurance and following up with patients on their treatment journey.

You'll also be expected to contribute to building systems that get better over time; to buy into our ambition to drive a future for healthcare that is more convenient, personalised and comprehensive; and contribute a culture focused on delivering safe and useful patient health experiences.

Not only does this role give an outstanding healthcare professional the opportunity to step away from the shackles of hospital bureaucracy into an organisation with maximum autonomy, there are opportunities to learn about different areas of the business and be involved in product launches, projects, and other initiatives as we scale, to put your mark on an organisation that is changing the Australian health landscape.

**The core responsibilities of this role include**:

- Triaging medical enquiries efficiently to ensure excellent patient safety and care is received;
- Responding to patient enquiries;
- Proactively engaging with patients throughout their treatment journey;
- Working closely with a team of registered nurses and pharmacists;
- Being a critical point of contact for our Eucalyptus partnered doctors

Our team operates between 8am-6pm (AEST), 7 days a week. While flexibility for weekend work and rostering between our operating hours will be required, we work with you to find the right balance.

**Experience required**:

- **Qualified health professional -** you are a qualified nurse or pharmacist
- **Experienced decision maker -** you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you
- **Cool head -** you have experience triaging patients (either in a hospital, clinic or community pharmacy) and always keep a cool head
- **Trust -** patients trust you implicitly because of your experience, your confidence and your manner
- **Clear communicator -** communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise
- **Heart -** Patients love their interactions with you, feel safe and supported in your care and keep coming back

**Bonus points for**
- Telehealth or medicines line experience
- Triaging in a clinical setting (eg. emergency department)

**So, why join Eucalyptus?**

We work with doctors, specialists, pharmacists, and medical professionals from all over the country, and our 4 brands speak to different people at different stages of their life and needs.We have built a patient-centric platform that provides end-to-end healthcare at scale and we've managed to do all this, in just 3 years

**Euc also offers amazing benefits to our permanent staff based in our Sydney HQ office**:

- Employee-only discounts from our portfolio of healthcare brands: Pilot, Kin Fertility, Software & Juniper
- Wellness benefits include Employee Assistant Program and monthly Health & Fitness allowance.
- We have social clubs with budgets that allow you to bond with employees with similar interests
- We offer each Eucalypt a monthly budget so they can get coffee and catch up with each other
- Euc-wide events that happen at least once a quarter.
- Inclusive parental leave that offers 20 weeks paid leave for a primary carer.
- We are proud to be a part of Kin Fertility's #WeNeedMoreLeave campaign with raising awareness and encouraging businesses, big or small, to increase their paid miscarriage leave to at least 10 days.
- Euc and Brand merch designed by our very own in-house creative team.
- Hybrid working environment with 3 days in office and 2 at home.

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