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Medical Support Specialist

1 month ago

Sydney, Australia Careers at Eucalyptus Full time

**Eucalyptus **(or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high-touch, high-quality care to millions of patients. We have 4 healthcare brands that form the connective tissue between telehealth consults with doctors, pharmacy delivery and ongoing patient care. Our goal is to provide a differentiated and comprehensive care experience for a wide variety of patients and conditions.

We're well funded, having raised over $100M with our Series C round led by Aussie and US venture capital funds who were early backers of Airbnb, Canva, Uber, and Spotify.

The **Medical Support** team is at the heart of Eucalyptus and our brands. The team thrives on making every patient feel uniquely cared for and ensuring our Doctors and fellow Eucalypts can rely on us.

**Key Responsibilities**:

- Triaging medical enquiries efficiently to ensure excellent patient safety and care is received;
- Responding to medical incidents;
- Assisting in the creation of medical knowledge centres that empowers our CX team to provide deeper and more personalised patient experiences;
- Proactively engaging with patients throughout their treatment journey;
- Working closely with a team of Medical Support Specialists to assist in building processes and systems that get better over time;
- Being a critical point of contact for our Eucalyptus partnered practitioners

**Experience required**:

- A **Registered Pharmacist** with 2+ years post-registration experience in the healthcare industry
- **Passion for telehealth and primary care -** demonstrated experience in primary care conditions and telehealth experience is a big plus
- **Experienced decision maker -** you can make timely and accurate referral decisions based on your clinical expertise; stressful situations don't phase you
- **Trust -** patients trust you implicitly because of your experience, your confidence and your manner
- **Clear communicator -** communicating with patients, health professionals and team members comes naturally to you; you get the message across clear and concise
- **Heart -** Patients love their interactions with you, feel safe and supported in your care and keep coming back

**Role Details**:

- **Location of position**: Sydney NSW
- **Salary**: $70,000-$85,000
- **Employment Type**: Full Time