Night Manager

2 weeks ago

Sydney, Australia Hilton Full time

A Night Manager is the first point of contact for any general management related queries and overall hotel operations concerns that arise outside normal operating hours.

**What will I be doing?**

A Night Manager will review financial reports, investigate anomalies, reporting any discrepancies to the Front Office Manager and Finance team. A Night Manager reviews daily revenues against guest receipts and reports and investigates any anomalies. The position has a Front Office focus but also has responsibility for overall hotel operations in the absence of Functional Managers, including but not limited to the following tasks:

- Assist the Front Office Manager with the management and support of daily Front Office Operations
- Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
- Review of all end of day revenues against logged reports/receipts
- Edit all reports to ensure accuracy
- Investigate any anomalies found between daily reports and revenues
- Providing five star service to our internal and external guest
- Handle guest requests, inquiries and complaints promptly
- Handle any management issues or emergencies that arise, record and resolve as necessary
- Maximise sales revenues through up-selling and marketing programs within the department
- Maintain knowledge of hotel products, services, policies and emergency procedures
- Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
- Complete projects that drive our KPI's

**What are we looking for?**
A Night Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Have a degree, diploma, or formal certification in Hotel Management or equivalent
- A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sectors
- Current and demonstrated knowledge of health and safety and security procedures
- Calm, efficient, and able to work well under pressure
- Excellent inter-personal and communication skills

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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