Associate Mediation Officer

2 months ago

Sydney, Australia NSW Government Full time

**Associate Mediation Officer**

**NSW Small Business Commission**
- Grade: Clerk Grade 5/6
- Salary range: $93,295 - $102,941 + superannuation and leave loading
- Duration: Ongoing Employment Opportunity
- Applications Close: Monday 6th May 2024 [9:59am]
- Location: Parramatta, 4 Parramatta Square (12 Darcy Street)

**About the Opportunity**

Join a highly collaborative, flexible, and supportive team.

Flexibility - we support your work / life balance through flexible start / finish times, attendance patterns and other flexible working arrangements

Career development - we offer full external training and support for national mediator accreditation

Autonomy - you will develop the skills to be able to work autonomously within the practice standards, and be supported by your team to reach your potential

Opportunity to join the Mediation Team within the NSW Small Business Commission to support the delivery of alternative dispute resolution services to business customers and property professionals. This position will support and empower customers with competing interests to resolve issues and disputes utilising nationally accredited frameworks and standards of principled negotiation to ensure achievement of service delivery outcomes.

**About the Team**

The Mediation Services team is responsible for providing mediation using the National Mediator Accreditation System standards for retail and commercial lease disputes, and other business-to-business civil matters. The team contributes to the efficient delivery of civil justice in NSW to businesses and their stakeholders to support a better business environment.

**About Us**

The NSW Small Business Commission is an independent statutory office of the NSW Government and includes a neutral and impartial dispute resolution service.

We also provide strategic advice and advocacy to small businesses across NSW. Our role includes:

- Encouraging government agencies and larger businesses to enter productive working relationships with small businesses
- Facilitating and encouraging the fair treatment of small businesses
- Promoting a better operating environment in which small businesses can flourish.
- Your responsibilities will include
- Help customers with competing interests make their best possible decisions and pursue their best possible commercial outcomes
- Independently manage your own portfolio of matters and accounts
- Scheduling mediation sessions at a time and place that works for the parties and the appointed mediator
- Assist parties to explore their common interests and determine goals
- Promote best practice dispute resolution methods
- Support open communication, improved understanding, and options for compromise
- Maintain neutrality whilst showing empathy to parties with competing interests
- Support continuous improvement and a culture of collaboration

**About you**
- You have demonstrated experience working with people in dispute, conflict, or crisis.
- You demonstrate confidence with verbal and written customer communication.
- You are enthusiastic about continuous improvement and innovation.

**What we need from you**

To start your journey towards becoming our Associate Mediation Officer, please click on the link below and attach your resume (max 5 pages) including your cover letter (max 2 pages).

Salary Grade 5/6, with the base salary for this role starting at $93295 base plus superannuation

**Closing Date: Monday 6th May 2024 [9:59am]**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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