Client Engagement Planner. Permanent Full Time

2 months ago

Sydney, Australia Life Without Barriers Full time

**Job no**: 502578

**Employment type**: Full Time

**Location**: Newcastle, Maitland & Hunter, Sydney, Darwin, Brisbane, Adelaide, Hobart, Melbourne

**Categories**: Disability

**About the Organisation**
Empowering people with disability to live life the way _they _choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. Support people with disability to have the choice, control, and independence to live their best life. If you’re passionate about inclusivity, respect, and making a meaningful difference, this is the career move for you.

Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

**About the Role**
Facilitate sustainable end to end service planning for people accessing our disability services including Supported Independent Living, Day Programs, Short Term Accommodation and Community Access. Ensuring a positive experience for clients and their supporters is absolutely critical to this role. This is a permanent full time position and has the flexibility to work from either home or one of our offices, however, from time to time you will be required to be in the office.

**Key Responsibilities**
- Undertake service planning that supports the achievement of client goals within their funding budget
- Champion a ‘best-in-class customer experience’ approach, gathering insights and developing solutions for continuous improvement
- Work with customers and key staff to develop a Service Agreement that reflects customer needs and preferences whilst maximising funding
- Communicate with customers in relation to any changes or service limitations
- Assist in gathering evidence to support the funding requests and reporting requirements to be requested at the NDIA plan reassessment meeting by our clients and other stakeholders
- Manage relevant documentation and reports, including Service Agreements, Schedule of Supports, budgets, participant profiles and financial tracking
- Navigate the NDIS systems to check, monitor or create client service information.

**Skills & Experience**
- Operational knowledge of the NDIS
- Experience in an administration or customer service role with a strong technical aptitude
- Demonstrated experience and ability to engage with internal and external stakeholders at a variety of levels
- Excellent written and verbal communication skills.

**Benefits**
- Be part of one of Australia’s largest disability service providers and leading social purpose organisations
- Join a national team, learning from and being supported by colleagues all over the country
- Work from home or the office

**How to Apply**

**Applications close at midnight on 7 November.**

To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.

**Advertised**: 31 Oct 2023 AUS Eastern Daylight Time
**Applications close**: 07 Nov 2023 23:55 AUS Eastern Daylight Time

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