Solutions Specialist

3 days ago

Adelaide Region SA, Australia Itch Full time

Adelaide office based (how good will the air con be in summer?)
- Have a seat at the table when it comes to designing new projects
- Continue to learn and grow from the people around you

**THE WHO, THE WHAT AND THE WHERE**

Solutions is your middle name and you love problem solving, this is the job you have always dreamt about

The primary focus of this role is to (you guessed it) provide solutions. Specifically, throughout the sales process while supporting the sales team. You will be the go-to person for technical guidance, recommendations during the sales process and meeting customer requirements.

**WHAT’S INVOLVED?**

Reporting to the Technical Services Manager, you will liaise with the sales team to suss out the customer requirements and proactively provide solutions in line with the scope and budget. You’ll be joining a growing and high performing team, the best of the best, and projects to match. In order to successfully support the sales team, you will need to develop and maintain a detailed and technical knowledge of the products and services offered, fully supported of course.

**Pre-Sales Technical Support**:

- Liaising with the sales team to gain an understanding of the customer requirements
- Proactively suggesting and scoping technical solutions to meet customer and sales requirements, then providing detailed scope for the TSM
- Creating bill of materials and cost pricing for suggested technical solutions in line with the sales team
- Creating proposed scope of works and technical drawings to support quoted solutions
- Assisting customers & sales team with technical questions during the sales process
- Supporting tender documentation
- Providing pre / post, system documentation
- Co-ordinate resources during quoting process to ensure quoting timelines are met
- Attending customer appointments and liaising with customers as the technical resource for the company, (pre / post sale)
- For work won, creating detailed work packages, and providing adequate handover for documents and materials for the TSM and or project team

**Other Technical Support**:

- Develop and maintain a detailed technical knowledge of the products and services which are offered, in order to successfully support the sales team across all aspects of solution delivery including products, resourcing, reports, problem solving, PMI, presentations material, etc
- Produce professional documentation such as _completion packages _for customers, _scope reports _for the service team
- Respond to technical questions from customers and internal stakeholders with well researched and accurate answers, and provide documented findings
- Provide ongoing infield support to the team during projects
- Assist the team with general technical support and overflow work as needed
- Proactively monitor supplier firmware & software releases
- Provide audits and reports on customer communication systems
- Communicating latest product knowledge & features to relevant internal and external parties

**DO YOU HAVE WHAT IT TAKES?**

We’re on the hunt for someone who has proven success in a senior technical role, ready and willing to take on the challenge. Someone who knows there is no “I” in team.

Some/most of the tech stuff we are looking for:

- Certificate III or higher in electronics engineering, RF engineering or related fields of study
- Knowledge of the following radio communications equipment is a plus, but not essential: P25, TETRA, and DMR radio equipment, Radio Spectrum, Network based radio systems
- Wireless, IP networking, PAGA, telephony and microwave experience is highly desirable
- Public Announcement, radar and display, compass, access control, CCTV, UPS, and complex antenna systems experience is desirable
- Demonstrated ability to integrate and implement technical solutions with management and user groups

The people stuff:

- Good follow up and exceptional communication and customer service skills
- Ability to problem solve under pressure and
- Present your ideas clearly to others and help resolve their issues

**THIS SOUNDS PERFECT WHERE DO I SIGN UP?**

**To get yourself to the top of the pile, include a cover letter addressed to Courtney Powys.**

Our preferred resume format is MS Word.

For interesting business, HR and employment news, our latest roles and some amusing pictures thrown in for good measure,
**find us on LinkedIn, Facebook and Instagram.

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