Qualitative Fieldwork Manager

2 days ago

Melbourne, Australia Clemenger Group Full time

Quantum is seeking an organised and proactive Qualitative Fieldwork Manager to oversee the qualitative recruitment and fieldwork across two market research consultancy firms, Quantum Market Research and Hall & Partners Australia. This role is crucial in ensuring the successful delivery of qualitative research projects while effectively managing timelines, external recruiters, internal recruitment of respondents, moderator schedules, risks, and team dynamics.

This role is part of a shared service across the two agencies, reporting into the Operations Manager.

**Key Responsibilities**:

- **Research Requirements Capture**:Ask relevant questions during project briefings to ensure a comprehensive understanding of research requirements. Identify and flag potential risks early in the process, with a solution focused mindset
- **Project Management**:Oversee all phases of qualitative fieldwork, from briefing and recruitment to execution and incentive fulfilment. Manage timelines effectively, coordinating with the broader team as necessary.
- **Ownership of Qualitative Aspects**: Take responsibility for the qualitative components of projects, addressing simple and complex queries from recruiters, and filtering issues for escalation to research consultants.
- **Recruitment Coordination**: Coordinate participant recruitment and fieldwork logistics, including diary management for consultants and respondents, and setup on qualitative platforms. For internal recruitment, handle the recruitment of respondents from lists provided by clients
- **Incentive Management**: Ensure timely payment of incentives to respondents.
- **Risk Management**: Consider ISO 20252:2019 and privacy regulations in all tasks, proactively identifying risks and suggesting mitigation strategies throughout the project lifecycle.
- **Communication**: Maintain a calm and supportive demeanour, proactively updating the team on project progress and identifying red flags. Suggest risk mitigation strategies and solutions.
- **Team Support**:Manage your own time and responsibilities effectively while assisting junior team members in their time management. Coach and develop their skills as needed.
- **Self-Development**: Take an active role in personal and professional development, in alignment with your manager's guidance.

**Qualifications**:

- Bachelor's degree in Market Research, Social Sciences, Psychology, or a related field.
- A minimum of 2 years of experience in qualitative coordination, project management, or in a related role with transferable skills.
- A calm demeanor and ability to find solutions while managing busy schedules.
- Proven ability to handle multiple projects at once, demonstrating strong organisation skills and attention to detail.
- Excellent communication and interpersonal skills, with a service-oriented mindset.
- Ability to work both independently and collaboratively within a team environment.
- Willingness to learn, problem-solve, and adapt to new challenges.
- Familiarity with Outlook, Excel and qualitative analysis platforms is advantageous.

**About us**:
Both agencies work with a variety of clients, across a range of industries from government to commercial and everything in between. No day is the same, variety is what you'll be exposed to in abundance.

Our strength is our diversity and flexibility, we're focused on solving the difficult problems our clients are facing through collaboration, consultation, and best-in-class data collection techniques. Through matching data and technology with real human understanding, we can help our clients navigate uncertainty, shift behaviours and re-shape our world for the better.

Our work informs policy, inspires communications and brand, and sheds much-needed light on social issues. It gives businesses and organisations the understanding and knowledge to successfully navigate their next move, and steer future ones.

You'll be working with a driven, strategic and constantly curious group of people.

**Please note: All applicants must have the right to work in Australia.**

**Clemenger Group is an equal opportunity employer and committed to building a diverse and inclusive workplace.

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