Customer Service Specialist

3 weeks ago

Perth, Australia Commonwealth Bank of Australia Full time

Customer Service Specialist

**About Us**

Consumer Finance and Everyday Banking Operations (CFEBO) complete operational processes for our CBA consumer finance products. This includes operational processes for credit cards, personal loans, and home loan activities such as post settlements, discharges, construction loans, progress payments and government grants.

Our teams include customer facing **Contact Services** and provides the operational support to the Cash and ATM needs of the group. We are primarily located in Adelaide, Melbourne, Perth and Sydney, and together we focus on providing an efficient and high-quality service with a clear differentiation in meeting and exceeding our customers' needs.

**See yourself in our Team**

Our Credit Card Disputes Helpline is a specialised team that supports customer and frontline branch enquiries in relation to disputed transactions on customer debit and credit cards. These disputes can vary from duplicate transactions, unauthorised transactions, refund enquiries and unfilled goods sent. We are a fast paced, high touch **call centre** environment that strives to provide exceptional service, support and complaints resolutions to our customers.

We currently have a number of permanent opportunities available within the team, with an intended start date of the **end of May, 2024** We offer flexible working arrangements, supportive training, career development and much more

As a Customer Service Specialists in our Credit Card team, you will receive incoming calls from our colleagues in our frontline retail branches, as well as direct customer enquiries in relation to customer's credit and debit card facilities. You will be responsible for supporting customers through problem identification, investigation and solutions outcomes.

**You will also**:

- Deliver exemplary customer service and align to high quality standards
- Triage and escalate enquiries for immediate action based on customer and business needs
- Achieve and exceed individual and team performance targets
- Provide support and constructive feedback to other team members and new recruits, to enable them to manage complex enquiries and to build proficiency
- Maintain strong professional relationships with cross business unit colleagues that support team objectives and collaborate to continuously improve customer outcomes
- Support internal and external customers with solutions to a wide range of complex banking enquiries and complaints

Shifts will be from 8:30am-5pm with a rotating roster where an 8pm finish may be required 1 or 2 days per month.

You will be required to complete **compulsory training which will run Monday to Friday from 8.30am-5pm** based in our office in **Murray Street, Perth **for the first 6-12 weeks. Thereafter, you will work once a week in the office and the rest from home.

**We're interested in hearing from people who have**
- Strong customer service and complaints handling experience
- Credit card product knowledge is highly desirable
- Strong passion to support & assist your colleagues and customers
- Capability to problem solve & investigate issues whilst providing fantastic customer service
- Demonstrated track record in customer service combined with strong communication skills
- Deep desire to learn and collaborate to deliver improved outcomes for our customers

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 23/04/2024

Job ID REQ206523

  • Customer Service Specialist

    13 hours ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist **Please note the start date for this role is 12th of August where the first four weeks of training will be in the Murray Street office.** **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface...

  • Customer Service Specialist

    2 months ago

    Perth, Australia Chandler Macleod Full time

    **Our client**: Our client is an Australian based freight specialist who offer tailed solutions to their clients nationally and internationally. Highly recognised for their multiple service offerings and business expertise, they take an innovative approach to addressing freight movements. Currently, they are adding to their professional and high performing...

  • Customer Service Specialist

    1 week ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist ** This is a Perth location only role** The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession. We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations. COO also runs...

  • Customer Service Specialist

    4 days ago

    Perth, Australia Commonwealth Bank Full time

    **_Please note the start date for this role is 12th of August where the first four weeks of training will be in the Murray Street office. _** **See yourself in our team** Contact Services, Estate Settlement and Support are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and...

  • Customer Service Specialist

    6 days ago

    Perth, Australia DFP Recruitment Services Full time

    **Job description**: Do you want the flexibility of a **hybrid role** providing exceptional customer service with all the equipment, structured training and support you need? For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that’s where you come in! As they...

  • Customer Service Specialist

    6 days ago

    Perth, Western Australia Chandler Macleod Full time

    Our client:Our client is an Australian based freight specialist who offer tailed solutions to their clients nationally and internationally. Highly recognised for their multiple service offerings and business expertise, they take an innovative approach to addressing freight movements.Currently, they are adding to their professional and high performing team...

  • Customer Service Specialist

    5 days ago

    Perth, Western Australia DFP Recruitment Services Full time

    Job description:Do you want the flexibility of a hybrid role providing exceptional customer service with all the equipment, structured training and support you need?For our client, customers are at the heart of everything they do. Their mission is to create a connected future so that everyone can thrive, and that's where you come in As they build their team...

  • Customer Service Specialist

    6 days ago

    Perth, Western Australia CommBank Full time

    This role is exclusively available in Perth Join the Chief Operations Office (COO) team, the driving force behind the Bank's operations and customer focus. Our dedicated team handles a wide range of processes across the Bank, supporting various businesses such as Retail, Business, CommSec, and Institutional, with services related to banking, lending, and...

  • Customer Service Specialist

    6 days ago

    Perth, Western Australia AUTOrecruit Full time

    Growing & successful businessGreat career progressionPerth location Our client specialises in Driver Assistance Systems, offering drivers innovative safety support features including automatic emergency braking, lane keep assistance, cruise control, cross traffic detection, park assistance, blind spot detection, and more. With a rapidly growing presence...

  • Customer Service Specialist

    2 weeks ago

    Perth, Australia Commonwealth Bank Full time

    **_** This is a Perth location only role _** The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession. We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations. COO also runs regulatory operations and...

  • Customer Service Specialist

    3 weeks ago

    Perth, Australia GSB Full time

    Customer Service Specialist **About the role** At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support. Our Customer Service Specialist role is pivotal to...

  • Customer Service Specialist

    2 weeks ago

    Perth, Australia GSB Full time

    Customer Service Specialist **About the role** At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support. Our Customer Service Specialist role is pivotal to...

  • Customer Service Specialist

    2 months ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Please note we have a number of permanent part-time opportunities available across the following two roster patterns: - 8am-1pm Monday-Friday - 12pm-5pm Monday - Friday **About Us** Consumer Finance and Everyday Banking Operations (CFEBO) complete operational processes for our CBA consumer finance products. This includes...

  • Customer Service Specialist

    4 days ago

    Perth, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist Please note we have a number of permanent part-time opportunities available across the following two roster patterns (27.5 hours per week) - 8.30am-1.30pm Monday-Friday - 12pm-5pm Monday - Friday **About Us** Consumer Finance and Everyday Banking Operations (CFEBO) complete operational processes for our CBA consumer finance...

  • Customer Service Specialist

    6 days ago

    Perth, Western Australia GSB Full time

    Customer Service SpecialistAbout the roleAt Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support.Our Customer Service Specialist role is pivotal to supporting our...

  • Customer Service Specialist

    6 days ago

    Perth, Western Australia Commonwealth Bank Full time

    _ This is a Perth location only role _**The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession.We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations. COO also runs regulatory operations and Group...

  • Customer Service Specialist

    6 days ago

    Perth, Western Australia Commonwealth Bank of Australia Full time

    Customer Service SpecialistPlease note we have a number of permanent part-time opportunities available across the following two roster patterns:8am-1pm Monday-Friday 12pm5pm Monday FridayAbout UsConsumer Finance and Everyday Banking Operations (CFEBO) complete operational processes for our CBA consumer finance products. This includes operational processes...

  • Customer Service Specialist

    5 days ago

    Perth, Western Australia Commonwealth Bank Full time

    Do work that mattersConsumer Finance and Everyday Banking Operations (CFEBO) complete operational processes for our CBA consumer finance products including credit cards and personal loans, along with home loan activities such as post settlements, discharges, construction loans, progress payments and government grants. Our teams also include the customer...

  • Customer Service Specialist

    3 weeks ago

    Perth, Australia Bankwest Full time

    This is a Perth location only role_ The Chief Operations Office (COO) keeps the Bank running and powers our customer obsession. We process and execute the majority of processes across the Bank supporting the Retail, Business, CommSec and Institutional businesses with banking, lending and markets operations. COO also runs regulatory operations and Group...

  • Customer Service Specialist

    2 months ago

    Perth, Australia Commonwealth Bank Full time

    Please note we have a number of _permanent part-time _opportunities available across the following two roster patterns: - 8am-1pm Monday-Friday 12pm-5pm Monday - Friday **About Us** Consumer Finance and Everyday Banking Operations (CFEBO) complete operational processes for our CBA consumer finance products. This includes operational processes for credit...