Claims Specialist

1 week ago

Greater Adelaide SA, Australia Suncorp Group Full time

**We have multiple exciting opportunities for Claims Specialist to join our Terri Scheer Team in Adelaide.**

Be part of a market-leading brand in Landlord Insurance We are seeking vibrant, passionate, and customer-focused individuals to join our dynamic team. If you are dedicated to delivering outstanding customer service and thrive in a fast-paced environment, this role is perfect for you.

As a Claims Specialist, you will have the opportunity to provide expert advice and support to customers over the telephone, handling claims for property damage and loss of rent. Be the first point of contact for our valued customers and make a real impact in their time of need.

**Position Overview**:

- **Job Title**: Claims Specialist
- **Brand**: Terri Scheer Landlord Insurance
- **Location**: 1 King William Street, Adelaide
- **Salary**: $60,000 + 11.5% Super
- **Work Arrangement**: Hybrid role with mix of Work from Home and in Office, (post probation period)
- **Shift Patterns**: Full-time 37.5 hours per week - Monday to Friday (rotational rosters) between our business hours of 8am-7pm

This is an exciting opportunity for someone who enjoys working in a friendly and busy team environment and would like to enhance their career with a well-respected company.

**What you’ll do**:

- Embrace a customer-centric approach in delivering top-notch internal and external services
- Cultivate, strengthen, and nurture quality relationships with both internal and external customers Align team objectives to ensure the effective delivery of our customer proposition
- Provide exceptional service to customers as the first point of contact for all inbound claim calls
- Handle telephone enquiries and efficiently process new claims

**What you’ll bring**:

- Exceptional data entry skills with a keen eye for accuracy
- Outstanding written and verbal communication abilities
- Eagerness to pursue a rewarding career in general insurance
- Flexibility to work rostered hours covering operations across all states of Australia
- Proactive mindset and a sense of accountability
- Advanced organisational and time management capabilities

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee discounts and rewards -**exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you’ll love working with us**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 05 Mar 2025 AUS Eastern Daylight Time
**Applications close**: 23 Mar 2025 AUS Eastern Daylight Time

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