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Service Lead, Thrive Enterprises
2 weeks ago
Amazing employer doing amazing things in the community
- Take your career to a new level
- Excellent salary including the NFP salary sacrifice
Hunter Recruitment Group is proud to be the Recruitment Partner for The Mai-Wel Group, the leader in disability support in our region. With a history of over 60 years Mai-Wel has grown to be one of Maitland's largest employers with a team dedicated to supporting the disadvantaged of our community.
We have an exciting opportunity for a Service Lead, Thrive Enterprises.
**The Purpose**:
To lead the day to day operations of Thrive Enterprises, in consultation with, and under general direction of Senior Manager, to ensure the support team delivers outcomes for Supported Employees, and that production teams outputs meet customer expectations and achieves quality standards, financial and performance targets.
**Key Responsibilities**:
- Provide input to Management on strategic goals and opportunities for continuous improvement
- Plan and organise day to day operations of Thrive Enterprises to meet targets and objectives
- Ensure quality and compliance to standards and maintain a safe work environment for staff
- Provide effective leadership to align performance with service operational expectations in consultation with line manager and HR as appropriate.
- Work collaboratively with internal stakeholders in order to maintain and grow revenue
- Maintain effective customer relationships by taking sales orders, understanding customer needs, liaising with customers through to completion of jobs and ensuring expectations are met, supporting customers with problem solving and decision making
- Build effective relationships within the local community to gain ideas, expertise or influence
**The Person**:
Reporting to Senior Manager NDIS Employment Supports, you will have:
- Sound knowledge of the NDIS - Supports in Employment
- Sound knowledge of training, assessment and development practices
- Knowledge of workplace diversity and inclusion practices
- Demonstrated computer skills in MS Office
- Relevant tertiary qualifications, and/or experience in Supported Employment
- Experience in leading small to medium teams
- Experience in supporting a variety of complex disability and support needs
- Behaviour Support Plan implementation
- Restrictive Practice monitoring and reporting
- Previous experience in job costing and/or tender preparation
- Experience in production planning and coordination
- Demonstrated high level communication and decision making skills
If you are customer focused, thrive on building partnerships, lead teams by creating a culture of trust, coaching and development, then this is the job for you.
**Apply** today by submitting your resume and cover letter detailing your motivation and suitability to this role.
For a confidential discussion please feel free to call our office on 4936 6537
to speak to one of our consultants.