Technical Lead, Systems Management

2 months ago

Melbourne, Australia Link Group Full time

**Overview
The Retirement & Superannuation Solutions (R&SS) Technology team is responsible for ensuring the effective and efficient operational delivery of technology services across R&SS business units and clients.

The Technical Lead - Systems Management is responsible for providing technical leadership to the team that supports Secure Transport and Batch Scheduling Tools, integration, automation, and secure data transportation across all R&SS IT Services.

The Technical Lead - Systems Management will also be required to adhere to Link Group’s implementation of the ITIL framework, development methodologies and processes to improve business outcomes. They will work with technical specialists to continuously improve the customer experience and business outcomes, recommending enhancements or opportunities to improve where appropriate. They will work to achieve established service levels between technology and the business as well as clients.

The Technical Lead - Systems Management will be an escalation point for the team and will be required to be available on 24*7 basis for support and escalations.

**Key Accountabilities and main responsibilities**

Strategic Focus
- Developing IT operation strategies derived from organisational strategies.
- Cost efficiencies and savings
- Reduction in high priority incidents and service disruptions
- Migrate/upgrade legacy technology
- Ensure performance & capacity to meet client signed SLAs
- Support the delivery of the R&SS technology strategy

Operational Management
- Integration and Automation Environment
- Integration
- Automation
- Secure data transfer
- Patching for currency and security
- On-call support and preparation of rosters

People Leadership
- Leading
- Motivating
- Resource planning
- Performance reviews

Governance & Risk
- Information Security - all aspects
- Maintaining ISO accreditation
- Addressing Risk and Audit items
- Disaster Recover Planning and Testing
- Participating in Audits
- Follow PMO/Project/ITIL/DevOps frameworks, policies & procedures

**Experience & Personal Attributes**
- IT degree or equivalent qualification with a recommended 10 years IT experience
- Hands on experience in the installation, configuration, tuning/sizing, clustering, deployment and problem resolution of Integration Components such as Axway’s Secure Transport and Batch Scheduling Tools like BMC’s ControlM.
- Experience in Security Profiles/ Keys Management including Configuration and Management of Secure Transport
- Demonstrated leadership and people management skills and the ability to work to deadlines
- Experience using Control-M batch scheduling tools including Configuration and management
- Ability to use or develop tools to automate maintenance, configuration changes, password changes, deployments and migrations of Integration components
- Ability to perform administrative tasks, download and upgrade firmware, create and manager user accounts and domains on the Appliances
- Strong understanding of ITIL framework.
- Attention to detail and accuracy.
- Ability to prioritise and plan.
- Ability to drive outcomes through others.
- Ability to meet deadlines.
- Ability to improve procedures and processes.
- Excellent communications skills, both written and oral
- Solid understanding of business needs and customer focus beyond the technical / technology aspects.
- Strong experience in managing corporate IT Support at all levels.
- Strong understanding of technical issue resolution
- Ability to interact in a professional manner and build relationships with a broad range of people
- Ability to identify and report opportunities for service improvement
- Absolute focus on service to users
- Understanding of Agile methodologies
- In depth knowledge of IT infrastructure technology including servers, desktops, networks, operating systems, platforms and configurations.

Preferred
- Strong computer literacy and technical inclination.
- Experience in Release Coordination, IT Change and Project Coordination
- Secure Transport 5.4 and above
- BMC Control-M/Enterprise Manager 9.0: Scheduling
- Microsoft BI Solutions
- Experience supporting integration products, micro services and API platforms

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corp

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