Member Support Manager Preston

3 weeks ago

Melbourne Western Suburbs, Australia Goodlife Health Clubs Full time

**About Goodlife Health Clubs**:
As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.

**As both a service provider and employer our mission is simple**: Move people to achieve great things.

**The opportunity**:
The Member Support Manager (MSM) at our Preston club takes responsibility for leading a capable, in-club team of Member Support Consultants (MSC) to maximise membership growth (through acquisition and retention) and create a positive member experience that drives club visitation and member engagement. The MSM takes overall responsibility for achieving joiners, leavers, and member growth goals, whilst overseeing front desk operations and setting best-in-class service standards within the club.
The MSM is tasked with mentoring their team and giving them the tools to succeed in their role. They combine their sales expertise, exceptional customer service capability, and motivational leadership skills to develop a culture that inspires prospective members, whilst ensuring that existing members are motivated to continue their fitness journey.

**Key responsibilities**:

- Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets
- Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
- Create a structure to ensure that the MSC team achieves their daily minimum performance criteria
- Assist with the delivery of sales training to develop the MSC team
- Achieve member retention and growth budgets on a monthly basis
- Support the Club and Regional Manager in developing initiatives to drive membership growth
- Support the Club Manager in developing the MSC fortnightly roster

**About you**:

- Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs
- An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling
- Previous experience of managing the customer journey to achieve successful customer outcomes - an understanding of customer retention strategies and metrics is highly regarded
- Previous experience of managing and mentoring a team
- Ability to set and motivate others towards a goal
- Experience using business computer systems
- Current First Aid and CPR certificates

**What we can offer you**:
A career in the fitness industry is a career like no other. With Goodlife Health Clubs, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

**In addition, we offer**:

- A realistic OTE of $85,000 (made up of base salary, plus uncapped commission), plus super
- A complimentary all-access Goodlife membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
- Ongoing training and support to develop your customer service, sales and leadership skills through our Gold Certification and Emerging Leader awards

**About Fitness & Lifestyle Group**:
We are proud to be part of Fitness and Lifestyle Group (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees currently help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year.

**Our Commitment to Diversity and Inclusion**:
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

  • Club Manager Preston

    3 weeks ago

    Melbourne Western Suburbs, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...

  • Member Support Consultant Preston

    3 weeks ago

    Melbourne Northern Suburbs, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...

  • Member Support Consultant Preston

    1 week ago

    Melbourne Northern Suburbs, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...

  • Member Support Consultant Preston

    6 days ago

    Melbourne Northern Suburbs, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...

  • Order Management Team Member

    3 weeks ago

    Sydney Western Suburbs, Australia Hudson Australia Full time

    **Title: Order Mangement Team Member** **Role**: Full time permanent position Preston's Location Hybrid model | 2 days WFH/3 days in office | initial training full time in office SAP is highly desirable or proven experience using similar CRM's Excel experience is essential **Duties & Responsibilities**: - Process incoming orders into SAP, including manual...

  • Production Team Member

    2 weeks ago

    Melbourne, Australia Savers Australia Full time

    492675 - Melbourne, VIC, Australia - Supply/Recycle - Casual **About the Role** Reporting to the Production Manager at our **Preston store**, you will be responsible for treasure hunting - sorting donations from our charity partners and then getting the products ready for our retail floor. A typical day might include: - Accepting donations (treasures!) on...

  • Aps3 Participant Support Officer

    6 days ago

    Melbourne Northern Suburbs, Australia HAYS Full time

    Provide outstanding support to Service Delivery Mangers, Participants and Stakeholders. **Your new company** Operating from Preston, this organisation is currently seeking a Participant Support Officer to join their Team in a full-time capacity, in a 12 month contract. This reputable government organisation aims to support individuals, families and carers...

  • Group Fitness Manager Preston

    3 weeks ago

    Melbourne Northern Suburbs, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...

  • Reception - Preston

    6 days ago

    Melbourne, Australia Spire Recruitment Full time

    Wednesday, Thursday, Friday and potentially Saturdays - A busy role front of house for a commercial real estate agency - Pro-rata salary circa $60 - $65,000 +Super This role is a little unusual, working for a busy commercial real estate agency, based at the Preston market. 3- 4 days per week being Wednesday, Thursday, Friday and potentially Saturdays if...

  • Assistant Venue Manager

    1 month ago

    Melbourne, Australia Frontline Recruitment Full time

    **Assistant Venue Manager - Pub Bistro - **Preston** **The Company** My client runs a highly successful Pub/Hotel group with 7 well known venues across Victoria and more on the way. Currently seeking an experienced Assistant Venue Manager to join the senior team in their Preston Venue. This Venue is open 7 days a week for lunch and dinner, comprising of...

  • Assistant Venue Manager

    4 weeks ago

    Melbourne, Australia Frontline Recruitment Full time

    **Assistant Venue Manager - Pub Bistro - **Preston** **The Company** My client runs a highly successful Pub/Hotel group with 7 well known venues across Victoria and more on the way. Currently seeking an experienced Assistant Venue Manager to join the senior team in their Preston Venue. This Venue is open 7 days a week for lunch and dinner, comprising of...

  • Assistant Venue Manager

    4 weeks ago

    Melbourne, Australia Frontline Recruitment Full time

    **Assistant Venue Manager - Pub Bistro - **Preston** **The Company** My client runs a highly successful Pub/Hotel group with 7 well known venues across Victoria and more on the way. Currently seeking an experienced Assistant Venue Manager to join the senior team in their Preston Venue. This Venue is open 7 days a week for lunch and dinner, comprising of...

  • Jewlery Production Team Member

    3 weeks ago

    Melbourne, Australia Savers Australia Full time

    492830 - Melbourne, VIC, Australia - Retail - Supply/Recycle - Part time **About the Role** Reporting to the Production Manager at our **Preston **store**, you will be responsible for treasure hunting - sorting donations from our charity partners and then getting the products ready for our retail floor. A typical day might include: - Accepting donations...

  • Retail Sales Manager

    1 week ago

    Melbourne, Australia Savers Australia Full time

    492665 - Melbourne, VIC, Australia - Retail - Full time **About the Role** Reporting to the Store Manager at our **Preston store**, the **Retail Sales Manager** is responsible for leading our Retail Operations Team. The Operations team is responsible for ensuring our Savers customers and donors receive exceptional customer service. A typical day for the...

  • Assistant Manager Lighting and Design Preston

    4 weeks ago

    Melbourne, Australia Frontline Recruitment Full time

    **Assistant Manager** **Lighting & Design** **Preston** **About the company**: This retailer is a favourite among Australian consumers when is comes to anything that is modern or traditional in lighting and home-ware solutions for the home. They stock the most beautiful lighting and home wares and their show-rooms are stunning! Our client is an absolute...

  • Sales Manager

    3 weeks ago

    Sydney Western Suburbs, Australia Curtis Partnership Full time

    Established FMCG business - Position based in Prestons - Around $150k + super (negotiable) Established FMCG business is recruiting a Sales Manager - Established FMCG business - Position based in Prestons - Around $150k + super (negotiable) **The Company** Our client is a long standing FMCG wholesale distribution business of over 35 years, based in...

  • Sales Manager

    2 weeks ago

    Sydney Western Suburbs, Australia Curtis Partnership Full time

    Established FMCG business Position based in Prestons Around $150k + super (negotiable)Established FMCG business is recruiting a Sales Manager Established FMCG business Position based in Prestons Around $150k + super (negotiable)The CompanyOur client is a long standing FMCG wholesale distribution business of over 35 years, based in Prestons. They distribute...

  • Member Support Consultant

    4 weeks ago

    Melbourne Western Suburbs, Australia Goodlife Health Clubs Full time

    30-Aug-2023 FLG/1745415 Melbourne - Western Suburbs - Category: - Sales- Position Type: - Full Time- Application Close Date: - 29-Sep-2023**About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate **97 premium...

  • CPV Commercial Property Valuer – Melbourne

    2 weeks ago

    Melbourne, Victoria, Australia Preston Rowe Paterson Melbourne We Have Property Covered Full time

    At Preston Rowe Paterson Melbourne, we are currently undergoing significant growth in our operations. Join our team and become a standout member among our skilled operatives. We have fantastic opportunities available with attractive income potential for a Certified Practising Valuer.Above all, we value our team as our most valuable resource. Recognizing...

  • Educator - Preston

    1 month ago

    Melbourne, Australia Camp Australia Full time

    We are searching for casual Educators to join our amazing team in Preston! Educators are the center of our business, you will be actively engaged in guiding children's growth for those who enjoy our before and after-school care and vacation care for children in the school we partner helping each child, meeting them where they are at in their development....