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Technology Officer

1 month ago

Brisbane, Australia Queensland Health Full time

**The role**: Working in a team and as an individual you will provide on-site and remote level 2 technical support, incident management and request fulfilment to the Hospital and Health Services in one or more technical domain to meet service level agreements;
- End User Computing
- Servers
- Networks and Unified Communications

For a full description on these domains, please see the role description attached.

**As the Technology Officer, you will demonstrate**:

- Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
- Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
- Ability to identify and resolve ICT related problems within defined Service Level Agreements.
- Interpersonal skills and personal qualities that facilitate the development of good working relationships and enhance the provision of quality client service in a team environment.
- Sound oral and written communication skills to assist with the creation and/or maintenance of system documentation and work instructions.
- Experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.

**About - eHealth Queensland**: eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.You will enjoy a variety of benefits eHealth Queensland has to offer, including:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development