Membership Manager

2 months ago

Ipswich, Australia Goodlife Health Clubs Full time

06-Sep-2024

FLG/1816559

Brisbane - Western Suburbs and Ipswich
- Category:
- Sales- Position Type:
- Full Time- Application Close Date:
- 27-Sep-2024**About Goodlife Health Clubs**:
As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate **97 premium** **clubs **in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the **Goodlife**.

**As both a service provider and employer our mission is simple: Move people to achieve great things.**

**The opportunity**:
**The Membership Manager** (MM) at our **Toowong **club** **takes responsibility for leading a capable, in-club team of Member Support Consultants (MSC) to maximise membership growth (through acquisition and retention) and create a positive member experience that drives club visitation and member engagement. The MM takes overall responsibility for achieving joiners, leavers, and member growth goals, whilst overseeing front desk operations and setting best-in-class service standards within the club.

The MM is tasked with mentoring their team and giving them the tools to succeed in their role. They combine their sales expertise, exceptional customer service capability, and motivational leadership skills to develop a culture that inspires prospective members, whilst ensuring that existing members are motivated to continue their fitness journey.

**Key responsibilities**:

- Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets
- Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
- Create a structure to ensure that the MSC team achieves their daily minimum performance criteria
- Assist with the delivery of sales training to develop the MSC team
- Achieve member retention and growth budgets on a monthly basis
- Support the Club and Regional Manager in developing initiatives to drive membership growth
- Support the Club Manager in developing the MSC fortnightly roster

**About you**:

- Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs
- An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling
- Previous experience of managing the customer journey to achieve successful customer outcomes - an understanding of customer retention strategies and metrics is highly regarded
- Previous experience of managing and mentoring a team
- Ability to set and motivate others towards a goal
- Experience using business computer systems
- Current First Aid and CPR certificates

**What we can offer you**:
A career in the fitness industry is a career like no other. With **Goodlife Health Clubs**, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

**In addition, we offer**:

- A realistic OTE of $85,000 (made up of base salary, plus commission), plus super
- A complimentary all-access **Goodlife** membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines

Elevate your professional and personal growth withaccess to our industry leading learning and development content. Dive into the FLG Learning Hub, your one-stop shop for 90,000+ online courses From mastering languages to becoming a presentation pro, and from acing customer service to ruling social media, we've got what you need to excel. Plus, get excited with Blinkist Explore a curated collection of engaging reads to boost your brainpower anytime, anywhere. Get ready to unleash your potential and conquer new heights, both personally and professionally, with our exciting learning and development content

**About Fitness & Lifestyle Group**:
We are proud to be part of **Fitness and Lifestyle Group** (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees currently help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year.

**Our Commitment to Diversity and Inclusion**:
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don'

  • Membership Manager Toowong

    2 months ago

    Ipswich, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...

  • Health Information Manager

    5 months ago

    Ipswich, Australia Ramsay Health Care Full time

    St Andrew’s Ipswich Private Hospital has a fantastic opportunity available for a Health Information Manager to join our team! If you are looking for a challenging and rewarding career in health information management, then this job is FOR YOU! - **A key leadership opportunity in a permanent full-time role!**: - **Why not join Australia’s leading...

  • Conservation Management Specialist

    2 weeks ago

    Ipswich, Australia Ipswich City Council Full time

    About the RoleThe Ipswich City Council is seeking a skilled and motivated Conservation Management Officer to join their team. As a key member of the Land management and Natural Areas Planning Team, you will be responsible for coordinating and delivering conservation management programs, actions, and monitoring activities across the council's natural area...

  • Conservation Management Officer

    4 weeks ago

    Ipswich, Australia Ipswich City Council Full time

    **About the role** As Conservation Management Officer you will be part of the Land management and Natural Areas Planning Team and responsible for the coordination and on-ground delivery of conservation management programs, actions, and monitoring activities across Ipswich City Council’s natural area network. Some of your key responsibilities will...

  • Procurement Ops Support Manager

    5 months ago

    Ipswich, Australia Ramsay Health Care Full time

    **Supply / Procurement Manager** We are looking for an experienced **Supply/Procurement Manager** to Lead and Coordinate our stores department at **St. Andrew’s Ipswich Private Hospital** in a **Full-Time** capacity. **About the Hospital** St Andrew’s Ipswich Private Hospital is a fully accredited advanced surgical, medical, and obstetric hospital...

  • Club Manager

    5 months ago

    Ipswich, Australia PCYC Queensland Full time

    **What we can offer**: - In addition to your remuneration, enjoy generous not-for-profit salary packaging benefits of up to $18,550 per annum tax free! - Free PCYC Gym Membership - Flexible work options may be available! - Be a part of creating a positive environment for the development of young people **Why work for PCYC QLD?** - Are you ready for your...

  • Costco Ipswich

    5 months ago

    Ipswich, Australia Costco AU Full time

    **Description of position**: Actively greets members, verifies membership card, keeps entry counts. Provides high level of member service and performs warehouse safety and security checks. Checks member receipts at exit and thanks member. Process member sign ups, renewals and added cards. Instructs members and potential members about membership and warehouse...

  • Conservation Management Officer

    4 weeks ago

    Ipswich, Australia Ipswich City Council Full time

      About the role As Conservation Management Officer you will be part of the Land management and Natural Areas Planning Team and responsible for the coordination and on-ground delivery of conservation management programs, actions, and monitoring activities across Ipswich City Council’s natural area network....

  • Conservation Management Officer

    3 weeks ago

    Ipswich, Australia Ipswich City Council Full time

      About the role As Conservation Management Officer you will be part of the Land management and Natural Areas Planning Team and responsible for the coordination and on-ground delivery of conservation management programs, actions, and monitoring activities across Ipswich City Council’s natural area network....

  • Conservation Management Officer

    4 weeks ago

    Ipswich, Australia Ipswich City Council Full time

    About the RoleWe are seeking a highly skilled and motivated Conservation Management Officer to join our Land management and Natural Areas Planning Team. As a key member of the team, you will be responsible for coordinating and delivering conservation management programs, actions, and monitoring activities across Ipswich City Council's natural area...

  • Customer Service Representative

    2 weeks ago

    Ipswich, Australia Top Office Full time

    Join Top Office as a Customer Service/Membership Officer and contribute to the growth of a well-established not-for-profit association with a rich history and a strong commitment to its members. As a key member of the team, you will be responsible for providing exceptional customer support to branch members, handling inquiries, and ensuring seamless...

  • Senior Resource Recovery Project Officer

    2 weeks ago

    Ipswich, Australia Ipswich City Council Full time

    About the roleWe are seeking a dedicated Senior Resource Recovery Project Officer to join our Resource Recovery team and play a key role in the delivery of city-wide organic waste collection services. Your main focus will be on project management for the delivery of key waste projects, helping the community to improve sustainability.Some of your key...

  • Conservation Management Officer

    3 weeks ago

    Ipswich, Australia Ipswich City Council Full time

    About the RoleAs a Conservation Management Officer with Ipswich City Council, you will be part of the Land management and Natural Areas Planning Team. Your key responsibilities will include providing technical input into the development of the Conservation Works Program, planning and coordinating on-ground delivery of conservation management operational and...

  • Conservation Management Officer

    3 weeks ago

    Ipswich, Australia Ipswich City Council Full time

    About the RoleThe Ipswich City Council is seeking a highly skilled Conservation Management Officer to join their Land management and Natural Areas Planning Team. As a key member of the team, you will be responsible for coordinating and delivering conservation management programs, actions, and monitoring activities across the council's natural area...

  • Electrical Operations Manager

    2 days ago

    Ipswich, Australia Ipswich City Council Full time

    About the RoleWe are seeking an experienced and skilled Electrical Operations Manager to lead our electrical services and maintenance activities for council-owned parks, facilities, infrastructure, and projects. As a key member of our team, you will be responsible for ensuring compliance with regulations, safety standards, and council guidelines.Key...

  • Property Services Manager

    2 months ago

    Ipswich, Australia Ramsay Health Care Full time

    **Property Services Manager - Maintenance and Engineering** **St Andrew’s Ipswich Private Hospital, Ipswich** - **Permanent full-time position.**: - We care about** YOU! **Access counselling, **wellbeing services**, legal & financial assistance - **Enjoy benefits** such as paid parental leave, study leave and the option to purchase additional annual...

  • Assistant Service Manager Oshc

    5 months ago

    Ipswich, Australia PCYC Queensland Full time

    We are currently seeking a passionate and professional OSHC Assistant Service Manager to join the team at our PCYC Ipswich OSHC Service. As the Assistant Service Manager, you will support the OSHC Service Manager to support team members and assist with daily duties. If you love working with children, then we want to hear from you. **What we can offer** - In...

  • Service Manager Oshc

    5 months ago

    Ipswich, Australia PCYC Queensland Full time

    We are currently seeking a passionate and professional OSHC Service Manager to join and oversee our PCYC Ipswich OSHC Service. As the Service Manager, you will have the ability and support to lead your team within an innovative culture at the Service and bring excellent communication and knowledge to your role. If this sounds like you, then we want to hear...

  • Engineer (Road Reserve Management)

    1 month ago

    Ipswich, Australia Ipswich City Council Full time

      About the role As Engineer (Road Reserve Management) you will be part of the Works and Field Services team and play a key role in ensuring council's road network is safe for the community.  You will be responsible for providing engineering support and advice in relation to issuing road closure permits. ...

  • Primary School OSHC Service Manager

    2 days ago

    Ipswich, Australia OSHClub Full time

    About the OpportunityWe are seeking a passionate and experienced Primary School OSHC Service Manager to lead our team of Educators at Ipswich Junior Grammar Helping Hands. As a permanent full-time opportunity, you will be responsible for managing the service and providing engaging programs for our primary-age children.This role involves leading a team of...