Student Experience Advisor

2 months ago

Adelaide, Australia EDU Corporate Services Pty Limited Full time

**About EDU**:
EDU is an ASX-listed company focused on delivering quality education in the Health and Community Services sectors. We empower individuals towards meaningful careers through our two key businesses:

- ** Australian Learning Group (ALG)** - VET provider for international students. Learn more about ALG.
- ** Ikon Institute of Australia (Ikon)** - HE provider for domestic and international students. Learn more about Ikon.

**About You**:
**Overview of Role**:
As a Student Experience Advisor, you will play a pivotal role in assisting students by providing expert advice and guidance on EDU systems and processes. This frontline role ensures that students have a single point of contact for all non-academic support, streamlining their experience with the organization.

The role is based in our Adelaide Campus.

**Key Responsibilities**
- Student Experience_
- Act as the primary contact for all non-academic student enquiries.
- Respond to and manage student inquiries through effective case management.
- Support the Enrolments Coordinator in processing tuition fees and payments.
- Issue student cards and official documentation.
- Maintain accurate student records in the database.
- Assist in student communications, both scheduled and ad-hoc.
- Campus Operations_
- Ensure campus facilities are well-maintained and conducive to a quality learning experience.
- Fulfill fire warden and first aid duties as required.
- Collaborate with the Campus Operations Manager to manage campus reception and events.
- Ensure classrooms are appropriately configured for their intended use.
- Other Responsibilities_
- Maintain confidentiality regarding all student-related information.
- Perform additional tasks as directed by the Campus Operations Manager.

**Education, Experience, and Skills**
- At least one year of experience in student services.
- Diploma qualification or higher preferred.
- Experience with student management and service systems is advantageous.
- Familiarity with the Higher Education Standards Framework and related legislation is preferred.
- Excellent communication skills, both written and oral, with the ability to engage diverse student and staff groups.
- Strong organizational skills with the ability to prioritize tasks effectively.
- A commitment to enhancing the student experience and a positive, creative mindset.

**Why Join Us?**
- Paid birthday leave
- Training and development opportunities
- Recognition and rewards
- Breakfast supplies on campus
- Year-round engagement events
- A fun and diverse working environment
- Convenient CBD location with easy public transport access

**Diversity & Inclusion**

**Next steps

  • Course Advisor

    3 months ago

    Adelaide, Australia EDU Corporate Services Pty Limited Full time

    **About EDU** EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide: **Australian Learning Group (ALG)**: VET provider for international students. Learn more about ALG. **Ikon Institute of...

  • Student Engagement Advisor

    7 months ago

    Adelaide, Australia Torrens University Australia Full time

    Who we are: At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Student Experience Advisor

    2 days ago

    Adelaide CBD, Australia Ikon Full time

    **About Ikon** Ikon is a private Institute of Higher Education focused on Art Therapy, Early Childhood Education, Counselling, and Psychotherapy. Our purpose is to propel individuals towards life-altering futures. We do this by fostering curiosity and self-development through meaningful learning experiences. Ikon operates nationally with campuses in...

  • Student Success Advisor

    4 months ago

    Greater Adelaide SA, Australia The University of Adelaide Full time

    **(HE06) $86,360 - $93,285 per annum plus employer contribution of 17% superannuation.** **Fixed Term, Full Time position until December 2025** Student Engagement and Success ensures a rich student experience through delivery of proactive initiatives that support student connections, progression and success during their time at the University of Adelaide....

  • Student Engagement Advisor

    7 months ago

    Adelaide Region SA, Australia Torrens University Australia Full time

    Who we are: At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase...

  • Pathways Advisor

    2 months ago

    Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 631614 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with...

  • Student Experience Officer

    6 hours ago

    Adelaide Region SA, Australia Kaplan Australia Full time

    **26 days’ annual leave, including one for your birthday**: - **Be part of an industry leading supportive and positive work culture**: - **Full-time Fixed Term Contract (12 months) available located at the Adelaide campus** **Role** Come and join one of the fastest growing campuses at Kaplan Business School! We are looking for a Student Experience...

  • Experience Service Advisor

    4 weeks ago

    Adelaide, Australia Just Automotive Recruitment Full time

    Experience Service Advisor - Regency Park, SA   Flexible schedule with competitive pay: $35-$38/hour + OT and bonuses.  Great benefits: Parental leave, study leave, discounts, and events.  Modern workplace: Training, support, and free onsite parking with great coffee.  About the company  Our client's transport and equipment...

  • Student Placement Experience Opportunity

    1 month ago

    Adelaide, South Australia Relationships Australia South Australia Full time

    At Relationships Australia South Australia, we are committed to fostering a supportive learning environment for students pursuing careers in the social services sector.We offer placement opportunities that provide valuable hands-on experience and allow students to develop essential skills in counselling, mediation, group work, community education, and...

  • Digital Marketing and Social

    6 hours ago

    Adelaide CBD, Australia UAT Student Full time

    **Digital Marketing and Social Media Coordinator** ...Work with a collaborative team who are creative and passionate! We support a flexible work environment which _means_ you can work from anywhere in Australia! **Why you need to keep reading** - Are you fed up with workplaces which are inflexible, expect you to add value when you are not supported, have a...

  • Campus Student Engagement Advisor

    6 months ago

    Adelaide CBD, Australia Navitas Full time

    Our Adelaide Campus is home to ACAP and SAE. **ACAP, The Australian College of Applied Professions**, is Australia's leading independent provider of tertiary education, delivering accredited courses in psychology, counselling, coaching, criminology, social work, law, and business management and leadership (MBA). **SAE Institute,** the leading global...

  • Careers Advisor

    6 months ago

    Adelaide Region SA, Australia Kaplan Full time

    **Permanent Full-time position located in Adelaide**: - **Be part of an industry leading supportive and positive work culture**: - **Work collaboratively with a globally recognized career services team**: - **26 days’ annual leave, including 1 for your birthday** Join Our Team as a Careers Advisor at Kaplan Business School in Adelaide! **Role** The...

  • Course Advisors

    6 months ago

    Greater Adelaide SA, Australia Australian Institute of Business Full time

    **Join the Australian Institute of Business**: Australian Institute of Business (AIB) is a registered higher education provider offering a range of high quality tertiary programs including Australia’s most popular online MBA, the Fast-Track MBA.* With almost 40 years of history, including 15 years of online education, we are one of the most established...

  • Inclusive Support and Advice Advisor and Inclusive

    2 months ago

    Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 634094 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with...

  • Future Student Experience Officer

    2 months ago

    Greater Adelaide SA, Australia The University of Adelaide Full time

    **(HEO5) $80,118 - $89,085 salary scale per annum plus an employer contribution of 17% superannuation applies.** **Fixed-term, full-time position available until November 2025** The Future Students Branch comprises the International Recruitment, Admissions, Domestic Recruitment and the Future Student Experience teams. Working under general direction the...

  • Access and Inclusion Advisor

    3 months ago

    Adelaide, Australia SA Government -TAFE SA Full time

    **TAFE SA** **Job reference**: 623596 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone - **P01 salary range $68,478 - $83,594 p.a. + super** **- Full-time role until 31 Dec 2024** **- Based at TAFE SA Adelaide City campus** **About TAFE SA** Awarded the Training Provider of the Year at the 2021 and 2022 SA...

  • Aso5 - People and Culture Advisor

    2 months ago

    Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 628357 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with...

  • College Services Advisor

    2 months ago

    Greater Adelaide SA, Australia Kaplan Full time

    **26 days' annual leave, including one for your birthday**: - **Maternity leave cover; fixed-term contract with full-time working hours, based in Adelaide**: - **Be part of a college that provides international students with a pathway to undergraduate studies at the University of Adelaide** **Role** Join our team as a College Services Advisor and be at...

  • Course Advisor

    7 months ago

    Greater Adelaide SA, Australia DDLS Australia Full time

    Kick start your sales career within the fast growing EdTech Space Tailored professional development plans and career pathways designed for you **We are Lumify Learn** Lumify - It’s not a word you’ll find in the dictionary, but it’s a word that means a lot to us. We define Lumify as the process of illuminating lives through learning and we’re here...

  • Course Advisor

    4 months ago

    Greater Adelaide SA, Australia DDLS Australia Full time

    Earn up to an extra $25k just by hitting your targets, the sky's the limit! Become part of APAC's largest IT training company, with 30+ years of experience **Join Lumify Learn - Shaping the Future of Technology Careers** At Lumify Learn, we believe in illuminating lives through learning. Our mission is simple but powerful: to bridge the digital skills gap...