Sales Administration Officer

4 months ago

Banksmeadow, Australia XAG Australia Full time

XAG (former name: XAIRCRAFT) was founded in 2007, and XAG Australia (XAircraft Aerial Solution) was established in 2013. XAG is committed to the development and implantation of agricultural technology, it is one of the world's leading UAS (Unmanned Aerial System) R&D manufacturers and a smart agriculture solution provider. Headquartered in Guangzhou, XAG consists of XAG MANUFACTURE, XPLANET, XGEOMATICS, and XAG ACADEMY. Meanwhile, XAG has set up laboratories and research stations in 20 countries, including Australia, Japan, Germany, etc., participated in a number of frontier Agri-tech projects.

**Responsibilities**:

- Walk through and manage the end-to-end sales process with customer leads and enquiries in support of sales targets
- Ensuring the satisfaction of customer needs by answering phone calls and directing to the appropriate person
- Assist with after-sales customer enquiries as required
- Providing a professional high standard of customer service that ensures high levels of customer satisfaction
- Learn, maintain and develop product knowledge and industry trends
- Assist sales technicians in producing quotations, liaising with customers and follow up until completion of the sale
- Perform ad-hoc administrative and operational duties as required
- Travel nationally with potential to assist in demonstration and Promotion
- Travel internationally with potential to undergo training and provide training
- Investigate all defects and repair operational RPA equipment within agreed timeframes.
- Speaking with clients and diagnose defects with client over the phone
- Report to our Sales & Marketing Director who will be responsible for ensuring the timely and cost-effective supply of a range of goods used by our company

Minimum Skills & Experience:

- Ability to make and implement complex risk-based decisions under pressure.
- A willingness and ability to learn new skills quickly.
- Australian Driver Permit
- Right to work in Australia.
- Proactive and a good man manager.
- Comfortable working in a fast-paced environment.
- Excellent communications skills.
- Comfortable speaking with clients and agronomists over the phone and coordinating flights.
- Highly organized and able to keep on top of many different tasks at once
- Fluent English Speaking

Preferred Skills & Experience
- Fluent Chinese Speaking (Mandarin)
- Strong Written and interpersonal communication skills
- Experience in managing time schedules
- Experience or knowledge in technological evolution of RPA technology
- Initiative, self-motivation and be driven to achieve targets/goals
- A drive to create positive customer experiences
- A genuine desire to assist clients in the achievement of their goals
- A passion/interest or background in UAV/Drone technology, electronics, cameras or computers OR an ability to understand and discuss technical product information with customers (desired but not essential as training will be provided)

Location

Banksmeadow 2019

Employment Type

Full Time (Minimum 2 Years)

Salary

50K-70K + Commission

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