Customer Relationship Manager

2 weeks ago


Brisbane, Australia Queensland Health Full time

**The role**:

- Provide customers with a clear and simple engagement pathway that ensures the delivery of consistent, transparent and responsive services.
- Initiate and influence relationships with customers and key internal stakeholders. Act as a principal point of contact for customers to engage with and navigate eHealth Queensland services and expertise to provide service improvements and problem resolution.
- Facilitate the provision of specialist advice to customers to progress ICT investments, raising awareness of system-wide information security, privacy, architecture and IM/ICT obligations and opportunities to support effective business change.
- Maintain current knowledge of the portfolio of ICT services provided by eHealth Queensland to offer customers accurate advice and access. Identify service improvement opportunities, translating customer needs to inform service design and ensure eHealth Queensland continually improves and evolves services to meet organisational needs.
- Advise customers of existing, new and emerging eHealth Queensland projects, products and services to promote the awareness and assess their relevance and potential value as business enablers.
- Prepare briefing, submissions, problem statements and other correspondence relevant to the operation of the unit

Are you right for this role?
- Demonstrated experience to initiate and influence relationships with and between key stakeholders, act as single point of contact for senior stakeholders to support effective business change for a large, complex decentralised organisation.
- Demonstrated ability to provide well-informed advice and guidance, in a large complex organisation to ensure the ICT service delivery meet organisation need.
- Demonstrated expert knowledge of the business of healthcare, service delivery, and the ICT industry, and researching emerging technologies.
- Demonstrated ability to assist the analysis of stakeholder objectives, translate these into into business requirements and problem statements, and identify options for consideration.
- Proven experience working effectively within a team, committed to the delivery of a diverse and dynamic work program to achieve positive service outcomes for customers while effectively managing conflicting demands and tight time frames.

**About Operations and Performance Branch - eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
The Operations and Performance Branch is made up of five core teams, delivering underpinning services across eHealth Queensland, while driving performance and value that supports the delivery of healthcare across the Health system. The functions the branch delivers, supports eHealth Queensland's vision to improve healthcare outcomes for all Queenslanders through digital innovation, by fostering trusted partnerships, delivering value for customers and ensuring the service needs of the organisation are met.This work is licensed under a Creative Commons Attribution 3.0 Australia License.



  • Brisbane, Australia Energy and Public Works Full time

    About youYou will have a record of success in understanding and delivering on customer needs and business priorities relating to the asset management lifecycle including QBuild's Plan, Build, Maintain and Respond services.You will be working within and exteral to the QBuild business. Focusing on building a connected and consistent QBuild underpinned by...


  • Brisbane, Australia Team Global Express Full time

    **JOB DESCRIPTION** **About Us** Team Global Express is an Australian-owned logistics company with a rich 130-year history. We specialise in providing sustainable transport solutions for businesses across Australia and New Zealand. Under the leadership of our Group CEO, Christine Holgate, and with the backing of Allegro Funds, we are embarking on an...

  • Relationship Manager

    2 months ago


    Brisbane, Australia Suncorp Group Full time

    **Relationship Manager** **About the role** Exciting opportunity for an experienced Relationship Manager to join our Brisbane office. At Suncorp we strive to be the customer’s first choice because we care about our customers and are passionate about the communities, they live in. As part of our high performing team, you will support the **State...


  • Brisbane, Australia Queensland Health Full time

    About Us Children's Health Queensland is a specialist statewide hospital and health service dedicated to caring for children and young people from across Queensland and northern New South Wales. We are committed to collaborating with all of our healthcare partners, most importantly families, to ensure we consistently deliver safe, high-quality patient and...

  • Relationship Manager

    2 months ago


    Brisbane, Australia Suncorp Group Full time

    Permanent opportunity for an experienced Relationship Manager to join our Brisbane office within our Commercial Business Banking team. At Suncorp we strive to be the customer’s first choice because we care about our customers and are passionate about the communities, they live in. As part of our high performing team, you will support the State Manager in...


  • Brisbane, Australia Bendigo & Adelaide Bank Full time

    Do more, dream more, become more. Welcome to Bendigo. About us We’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for. You can be bold and take calculated risks, knowing you have the backing of your team and leaders. Join us in walking the talk when it comes to supporting our customers,...


  • Brisbane, Australia Liebherr-Australia Pty. Ltd. Full time

    **About the role** To continue to provide the best service to our customers, Liebherr Mining is seeking a driven, professional, strategically minded Relationship Manager. Reporting to and working closely with the Key Account Manager. This role will be responsible for the effective management and sustainment of the existing portfolio ensuring that all global...


  • Brisbane, Australia Bupa Full time

    **Posted** 23/02/2024 **Job Number** 30714 **Work type** Fixed Term - Full Time **Posting End Date** 22/03/2024 **About the role** The Customer Relationship Concierge team plays an important role in the journey of new and existing residents and clients to BVAC, supporting residents and their families in a timely, professional, and compassionate manner...


  • Brisbane, Australia Bupa Full time

    **About the role** The Customer Relationship Concierge team plays an important role in the journey of new and existing residents and clients to BVAC, supporting residents and their families in a timely, professional, and compassionate manner and providing oversight of the resident contracting process. The Customer Relationship Concierge willensure that both...

  • Relationship Manager

    2 months ago


    Brisbane, Australia Suncorp Group Full time

    Exciting opportunity for a keen financial services professional looking to take the next step in their career to join our Brisbane office. At Suncorp we strive to be the customer’s first choice because we care about our customers and are passionate about the communities, they live in. In this role you will support the District Manager and Executive...

  • Relationship Manager

    3 weeks ago


    Brisbane, Australia Westpac Full time

    Manage a specialist Healthcare portfolio in Commercial Banking - Based in Brisbane, flexible working opportunities - Full time, permanent position **How will I help?** Westpac Commercial Banking supports Australian industry through a network of professional bankers, specialists and support teams, and we’re committed to offering deep industry expertise to...

  • Relationship Manager

    4 weeks ago


    Brisbane, Australia Westpac Full time

    Manage a diversified portfolio - Join a high performing team in our Commercial Banking space - Brisbane CBD based role, with working flexibility **How will I help?** Westpac Commercial Banking supports Australian industry through a network of professional bankers, specialists and support teams, and we’re committed to offering deep industry expertise to...


  • Brisbane, Australia Credit Corp Group Limited Full time

    Customer Relationship Manager - South Brisbane **Customer Relationship Manager - South Brisbane** **Job no**: 494447 **Work type**: Full-time **Location**: Brisbane - West End - West End location, a short walk from South Brisbane station, Cultural Centre and local shops and eateries - No weekends or late nights! Monday - Friday 8:30AM - 5:00PM - No...

  • Relationship Manager

    1 month ago


    Brisbane, Australia Suncorp Group Full time

    Join our high performing Agribusiness Team based in Roma Support, learn from and develop your Agribusiness banking profile under an experienced Relationship Manager Excellent Opportunity with flexibility and the tools you need for success Exciting opportunity for a keen financial services professional looking to take the next step in their career to join...

  • Relationship Manager

    3 weeks ago


    Brisbane, Australia Global Payments, Inc. Full time

    Relationship Manager Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and...

  • Relationship Manager

    4 weeks ago


    Brisbane, Australia Westpac Banking Corporation Full time

    Relationship Manager - Managing a diversified portfolio - High performing team culture - Brisbane based with working flexibility **How will I help?** Westpac Commercial Banking supports Australian industry through a network of professional bankers, specialists and support teams, and we're committed to offering deep expertise and customer service excellence...


  • Brisbane, Australia Westpac Banking Corporation Full time

    Relationship Manager - Managing a diversified portfolio - High performing team culture - Brisbane based with working flexibility **How will I help?** Westpac Commercial Banking supports Australian industry through a network of professional bankers, specialists and support teams, and we're committed to offering deep expertise and customer service excellence...


  • Brisbane, Australia LLS Australia Full time

    Key Responsibilities: - Communicating with clients to understand their needs and explain product value. - Building relationships with clients based on trust and respect. - Collaborating with internal departments to facilitate client need fulfillment. - Collecting and analyzing data to learn more about consumer behavior. - Keeping accurate records pertaining...


  • Brisbane, Australia Relationship Australia Queensland Full time

    About the role As the General Manager Corporate Services, you will play a critical role in providing strategic leadership and direction to the organisation’s corporate functions. Reporting directly to the CEO, you will oversee a diverse portfolio encompassing finance, human resources, information technology, governance, risk management, and...

  • Relationship Manager

    2 months ago


    Brisbane, Australia Bank of Queensland Full time

    **About the Role** The purpose of this role is to deliver on our distribution strategy through new client acquisition and deepening the relationship with our existing clients. Key Accountabilities: - Supporting the Senior Relationship Manager with managing their existing residential lending portfolio, including expiring contracts and annual reviews -...