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Phone Enquiry Consultant

4 months ago

Hawthorn East, Australia EBM RentCover Full time

_“We offer more than just a jobWe offer a great place to work, with great people, where you can grow and develop your professional skills,”_ _says Sharon Fox-Slater, Managing Director of EBM RentCover._

**Overview**

We are searching for an eager phone-based Enquiry Consultant to be on the frontline of our leading landlord insurance business. If you are the sort of person who makes people feel at ease when talking to them - this is the role for you

**What’s on offer?**

Whatever your current situation - whether you are stepping back into the workforce after a hiatus, or simply looking to shake up your career prospects - we urge you to apply

As EBM RentCover’s newest Enquiry Consultant, you will play a key role in helping us achieve our vision of being recognised and respected as the industry’s best. _How will you do this?_ Well, you will be the voice of our business and the first port-of-call for many landlords and property managers in need. Ultimately, you will play an important role on the phones to deliver outstanding care, consideration, and assistance to clients.
- A snapshot of some of your responsibilities:_
- Answering incoming phone calls and responding to client enquiries on the spot (we will provide you with all the information you need to adequately respond to client questions).
- If the enquiry needs processing (e.g. they want to take out cover)you will be required to relay the enquiry to the correct team member for action.
- Educating clients about what is and isn’t covered in EBM RentCover policies (we can help you get across this).

**Sounds good What skills do I need?**

To be honest, we are not looking for any specific experience. You don’t need to have a resume which lists thousands of different past jobs. All we ask is that you are passionate about delivering top-quality service to clients. And, an authentic, calm and genuine phone manner will be looked upon fondly

Most importantly, you should align with our values: incite optimism over fear, be human, do the right thing, take responsibility and honest to the core.

**What’s in it for you?**

We recognise that no two team members are the same. That is why we offer an array of benefits to suit the different needs of our people, including:

- Ways of Working (WOW): we provide flexible working options to create a stimulating culture of connection, accountability and trust, which empowers you to be the best professional version of yourself.
- We have an amazing values driven culture, that puts people first.
- We provide opportunities to grow and develop, both in your role and beyond
- We have great people focused policies including: Me Days, Purchased Leave, Body & Mind Allowance and Pet Care Leave.
- Our Purposeful Partnerships Program connects our team members with the wider community through a wide range of volunteering initiatives run each year.

Please note, this is just a snapshot of benefits. Chat to us more about the pros of working at EBM RentCover.

**Where to from here? Let us break it down for you**
- You see this job ad and get super excited about the prospect of working for one of Australia’s leading landlord insurance providers.
- If short-listed, you will be asked to complete a video interview where you will be prompted to answer a few simple questions about your experience.
- If you made us smile during your video interview, you will then meet with some of our team to dot the i’s and cross the t’s.
- If all goes well when you meet the team, you may get offered a role with EBM RentCover.
- You start your role with the business and tell all your friends and family how lucky you feel to work for such a culturally-rich organisation.

**Job Types**: Full-time, Permanent

**Benefits**:

- Referral program
- Work from home

Schedule:

- Monday to Friday

Application Question(s):

- Could you please describe your rights to work in Australia?
- What's your expected annual base salary?
- How much notice are you required to give your current employer?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Hawthorn East, VIC 3123

Application Deadline: 29/11/2021