Telephony Lead
3 weeks ago
**Must-Have**
- Exceptional leadership skills with the ability to develop and communicate the voice solution architecture vision and inspire, motivate, and develop staff.
- Ability to lead a team/discipline to quickly resolve complex problems in the provision of IT services.
- Excellent understanding of AWS cloud Technology
- ITIL / service management
- Network troubleshooting and architecture
- God Knowledge of AWS Connect and NodeJS
- Good understanding on outbound Dialer functionality knowledge
- Good understanding on IVR functionality - Design and Build
- Good understanding on SMS & Payment gateway and its integration to Telephony platform
- Experience on Nice WFM platform
- Experience on Verint call and screen recording platform
**Good-to-Have**
- AWS pinpoint
- Session Border Controllers
- Good understanding of Session Initiation Protocol
- Good hold on Call Centre related Voice solution
- experience on Acqueon dialer setup
- experience on AWS Kinesis
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