Waitlist Officer

**About Northern Beaches Hospital**
Northern Beaches Hospital provides world-class, Level 5 delineation services for both public and private patients. The hospital features 486 beds, 50-bed Emergency Department, 20-bed general and cardiothoracic ICU, 14 state-of-the-art theatres including cardiac catheter labs, world-class education centre, doctors lounge and excellent staff facilities including café and car parking.

We are proud to be home to some of Australia’s leading clinical specialists and a training ground for the clinicians of the future. The Northern Beaches Clinical School is an innovative partnership with the Faculty of Medicine, Health and Human Sciences at Macquarie University. NBH also has partnerships with other tertiary education institutions including well-respected nursing schools.
Northern Beaches Hospital offers staff opportunities to gain unique experience in a growing teaching hospital. Our culture is diverse, friendly and open to ideas.

**As Waitlist Officer, you will report to the Administration Manager and your responsibilities will include**:

- Facilitating the booking of patients, who require surgery
- Processing referral paperwork and surgical consents
- Managing hospital bookings and waitlists
- Communicating with patients, surgeons, nursing staff, doctors rooms, and other staff, as well as family members involved in the surgical journey
- Recognising team workload and the ability to step into different roles when required

**You will bring to our high-performing team**:

- Previous hospital administrative experience in a patient booking environment
- Understanding of Public & Private Health Access (desired)
- Certificate III in Health Administration or similar
- Demonstrated knowledge and understanding of waiting list procedures
- Demonstrated analytical and problem-solving skills
- Strong attention to detail and focus on completing high quality work
- An ability to work autonomously as well as in a team environment
- Excellent time management and organisational skills with ability to meet deadlines
- Effective communication and interpersonal skills
- Advanced computer skills, including knowledge of Patient Management System i.e. WebPAS (or similar) and Microsoft Office (Excel)

**Your colleagues can vouch that you**:

- Are passionate about delivering exceptional customer service
- Respect and work well with others to achieve goals
- Act with integrity and show care for others
- Embrace change and seek ways to improve customer service
- Are motivated by personal growth and accountability

**Employee Benefits**:
Our OneHealthscope rewards program gives you access to a range of wellness benefits, discounted Healthscope services for you and your family.
- Education and support
- Opportunity to consolidate skills
- Health and fitness benefits via Fitness Passport
- Salary packaging for novated leasing, additional superannuation contributions and airport lounge memberships
- Health insurance discounts and offers from our corporate partners

**Further Information**

Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current (12 months or less) National Police check and a NSW Working with Children’s Check, prior to appointment and persons in patient contact roles will be required to provide proof of immunity to specified infectious diseases prior to commencement.