Digital Content Delivery Manager

4 weeks ago

Sydney, Australia Commonwealth Bank Full time

**Digital Content Delivery Manager**

Our team is committed to providing the best digital experience for our retail banking customers

Your attention to detail, passion for getting things right and commitment to the customer are highly valued. Together we’ll deliver seamless, engaging end-to-end customer experiences across our digital assets

**See yourself in our team**

The Digital Publishing & Optimisation Chapter, use deep customer insights to experiment rapidly, craft content that converts and create personalised digital journeys for all CommBank customers.

Do work that matters:
Through your detailed working knowledge of the Adobe Experience Manager (AEM) content publishing tools as well as the broader suite of Adobe products, you will help guide the business to extract the maximum value from the utilisation of these tools.

You will have a customer centred approach to content production and management, being able to balance the experience of our customers with the business goals for the channel.

**On any given day, you will**:

- Building new content and experiences using a combination of Adobe Experience Manager experience fragments, components via preconfigured templates and stand-alone HTML pages as required
- Share your expertise with wider Chapter and stakeholder around how to best use Adobe AEM to optimise outcomes
- Use AEM and agreed work flows to publish new and optimise existing content.
- Use web analytics and customer insights to help identify key topics that are important to customers that will drive reach and engagement, reduce complaints, reduce risk and uplift compliance and manage the accuracy of content.
- Contributing to and supporting agile teams as required from a content production perspective

**We’re interested in hearing from people who**:

- Strong digital content publishing experience to build and test content using Adobe AEM or similar content management system
- Strong problem solving skills and ability to recommend best practice solutions for digital content production
- Strong stakeholder management, oral and written communication skills
- Experience in Adobe Analytics or similar
- Exposure to CSS and HTML, Photoshop, UX and SEO
- Positive attitude and engaging personality, with the ability to build relationships and influence others
- Risk Mindset, all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.

If you're excited about this role but your past experience doesn't perfectly align with everything in this job advert, we encourage you to still apply.

At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation Read more about our commitment to inclusion and diversity.

We believe in working for a place that works for you. We have many flexible working options within our team so talk to us about which arrangements would work best for you.

We’re committed to being an accessible employer and want to make finding your dream job as easy as possible. If you experience any accessibility issues or if you require additional support please contact HR Direct on 1800 989 696.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 15/11/2023

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