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Ao3 Client Service Administrator

2 months ago

Brisbane, Australia u&u Recruitment Partners Full time

Join our state government client in Brisbane, committed to delivering integrated criminal, civil, and community justice services for all Queenslanders. With a focus on workforce engagement and continuous service improvement, our client offers a supportive work environment and opportunities for personal and professional growth. This is an initial engagement of twelve weeks, with the potential of extension.

**The Opportunity**:
As an AO3 Client Services Officer, you'll join the dynamic Recording and Transcription Services team, playing a vital role in coordinating transcription services for Queensland Courts and Tribunals.

**Responsibilities include**:
Acting as the first point of contact for transcript requests and inquiries, providing prompt and courteous service;
Managing the ordering and distribution of court transcripts with high attention to detail;
Ensuring compliance with administrative processes, policies, and legislative guidelines;
Contributing to effective teamwork and maintaining professionalism and confidentiality;
Opportunities for personal and professional development within a supportive work environment; and

This role offers a unique opportunity to contribute to Queensland's justice system, supporting a whole-of-justice approach and promoting access to justice for all Queenslanders.

**Required Experience**:
Strong customer service skills, with the ability to provide prompt and courteous service;
Attention to detail and the ability to manage administrative tasks accurately and efficiently;
Ability to work effectively within a team environment and uphold professionalism and confidentiality; and

**Desirable**: Tertiary qualifications and experience in the legal system.

**Benefits**:
**In addition to a competitive salary package, this role offers**:
Opportunities for personal and professional development within the Queensland Government;
Supportive work environment with a focus on workforce engagement and continuous service improvement;
Flexibility to maintain a healthy work-life balance; and

Contribution to a fair, safe, and inclusive society for all Queenslanders.

Please submit your resume in Word format only.

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