Current jobs related to Client Experience - Newcastle - s8
-
Client Success Manager
4 days ago
Newcastle, Australia Avetta, LLC Full time**SUMMARY**: As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer's guide for their journey with Avetta. This...
-
Client Support Officer
3 days ago
Newcastle, Australia Verve Partners Full timeTeam Player - Experience supporting Digital Technology Solutions We are seeking a Client Support Coordinator for one of our educational clients in Newcastle. The Client Support Officer will provide specialised advice, assistance and operational support to clients of Digital Technology Solutions. **Duties will include**: - Provide first point of contact...
-
Client Service Coordinator
4 days ago
Newcastle, Australia Wasply Full timeNO PREVIOUS EXPERIENCE REQUIRED - IDEAL FOR POLISHED ADMINISTRATION PROFESSIONAL - ENERGETIC & INCREDIBLY OUTGOING WORKPLACE - VERY UNIQUE FIRM FEEL - PERFECT FOR SOMEONE WHO LIKES CLIENT INTERACTION **The Company** This business was founded over 30 years ago by partners who wanted to create a radical change within the industry, Each Partner had come from...
-
Client Service Advisor
4 days ago
Newcastle, Australia SC People Full timeNewcastle based Client Service Advisor - An attractive salary package on offer - Recognised throughout the industry with various awards **The Company.** SC People is currently recruiting for a **Client Services Advisor** (CSA) for an industry recognised, award winning financial services company. Our client is both a progressive and a well respected...
-
Client Administrative Officer
9 months ago
Newcastle, Australia Sharp & Carter Full timeImmediate Start - Meaningful Industry - Attractive Salary and On-Site Parking - Greater Newcastle Area **The Company** Our client is a large not for profit company based in Greater Newcastle area who focuses on supporting individuals, families, and communities across Australia. They are seeking an experienced Customer Service, Administrator and/or Finance...
-
Client Service Officer
8 months ago
Newcastle, Australia Demant Full timeWho is Audika?- #LI-TF1#LI-ON#audika_Australia- Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130...
-
Client Service Officer
7 days ago
Newcastle, Australia Demant Full time**WHO IS AUDIKA** Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 17,500 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.- In Australia, Audika...
-
Customer Experience Agent
7 months ago
Newcastle, Australia The Recruitment Alternative Full time**Company with high values, ethics and a reputation for excellence**: - **100% Australian, family owned business**: - **Generous Base salary + Superannuation + Bonus structure**: - **A range of high performing products, national distribution network** **About the Role** You will be joining one of the most respected and leading suppliers of premium and...
-
Client Services Manager
1 week ago
Newcastle, Australia Facilities First Australia Full time**Who We Are?** Facilities First Australia is Owned and operated by Serco, our team is part of the AsPac Facilities Management Business unit and one of the fastest growing FM service providers in the market. We take pride in maintaining facilities to deliver an exceptional experience for the clients and communities we serve. We are passionate about...
-
Client Service Officer
7 months ago
Newcastle, Australia Indigeco Full time5 month contract based onsite in Newcastle - $35 per hour+ super - Government experience highly desirable **Responsibilities Include**: The CSO is part of a Client Service Team collectively responsible for delivering high-quality, consistent, and timely Trust and long-term Estate administration services. A CSO will typically manage a caseload of 40-50...
-
Client Service Officer
7 months ago
Newcastle, Australia Ashdown Consulting Full time$41.59 p/h + Super - 3 Month Contract - Newcastle **Client Service Officer | 3 Month Contract | $45.95 p/h inc. Super** - $41.59 p/h + Super - 3 Month Contract - Newcastle **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency...
-
Client Operations Officer
7 days ago
Newcastle, Australia Coal LSL Full timeProcess and analyse data with a client-centric focus. - Permanent full-time role based in Newcastle with hybrid working. - Join a collaborative and supportive team in which to grow your skills. **WHAT YOU'LL BE DOING** You will: - analyse, query and process information from employers - review and examine employee service records, employment history and...
-
Client Operations Officer
7 months ago
Newcastle, Australia Coal LSL Full timeProcess and analyse data with a client-centric focus. - Permanent full-time role based in Newcastle with hybrid working. - Join a collaborative and supportive team in which to grow your skills. **WHY WORK WITH US?** At Coal LSL our purpose is to ensure employees in Australia's black coal mining industry are connected with their long service leave benefits....
-
Brand Experience Specialist
3 weeks ago
Newcastle, Australia Southern Cross Austereo Full time**Brand Experience Specialist**: **Newcastle** - **Salaried**: Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime....
-
Brand Experience Lead
5 days ago
Newcastle, Australia Southern Cross Austereo Full time**Brand Experience Lead**: **Newcastle** - **Salaried**: Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere! - In...
-
Brand Experience Lead
3 months ago
Newcastle, Australia Southern Cross Austereo Full time**Who are we?** Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR Triple M & the Hit Network. With the ability to reach 95% of the population through our Radio, TV, and Digital channels, we're on a mission to Entertain, Inform & Inspire all Australians Anytime. Anywhere! - In 2021 we launched LiSTNR, a curated and...
-
Brand Experience Lead
2 weeks ago
Newcastle, Australia Southern Cross Austereo Full time**Brand Experience Lead**: **Newcastle** - **Contract**: Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere! - In...
-
Client Services Manager
1 week ago
Newcastle, Australia Pinnacle Rehab Full timeWork within a highly experienced Account Management Team - Excellent training program to set you up for success - Professional and collaborative team environment - **_Fantastic Induction to set you up for success_**: - **_Ongoing support and shadowing from senior Account Managers_**: - **_Career Development Opportunities!_**: - **_Competitive remuneration...
-
Client Service Administrator
7 months ago
Newcastle, Australia HAYS Full timeWe are looking for an experience Administration professional for a fantastic permanent position! **Client Service Administrator** **Job Type: Permanent** **Hours: Full-time,** **Salary: $65,000 - $75,000 + super (pending experience)** **Location: Newcastle CBD** **Your new company** **Your new role** - Providing administration support to the team,...
-
Client Services Manager
3 days ago
Newcastle, Australia Just Better Care Full time**About us**: Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community. Our friendly, compassionate and...
Client Experience
2 weeks ago
Operationally focused and customer service guru
- Working near the beautiful Hunter Valley region
- Supportive team who values each other, and your development
**Why work for this Veterinary Hospital?**
Because you will be working for a large 24/7 emergency and specialist small animal hospital, within the beautiful Hunter Valley region located in Newcastle, and close to the gorgeous central coast beaches on the NSW coastal line.
You will be working amongst a team of emergency and specialist staff, who are supportive of one another, and value growth, collaboration, and development.
The hospital is looking for a
**client experience and facilities coordinator** which is a
**key leadership** position, and opportunity to develop your career further in this arena. You will work closely with the Practice and Clinical Managers and be part of the AREC journey.
**What will you do in this role?**
- Lead and support approximately 8 customer service representatives (CSR) who are an integral part of delivering peace of mind to pet owners of the Hunter
- Approximately 35-40% of the time will be spent fulfilling reception desk duties
- Motivate and train the team to continually improve the efficiencies, workings and experience of the hospital, including fostering an environment of staff recognition, trust and support
- Maintain operational requirements of the clinic front of house operations, including managing CSR staff, assisting with the development and implementation of policies and procedures, and maintaining positive relationships with staff, clients, and stakeholders
- Work with the clinical team ensuring the site operates efficiently, effectively, and provides high-quality patient care, communications, and experience
- Work with the marketing coordinator to create and manage ongoing client relationships
- Ensuring all services comply with veterinary accreditation and WHS standards
- Working with the accounts team regarding bad debt management
- Coordinate and oversee general administration duties such as stationery and kitchen supplies, and liaising with external contractors, trades, and suppliers which contribute to the overall functionality of hospital operations; as well as ad-hoc administration duties
- Assist with client projects and general administration of office duties as directed by the Practice Manager
- Assist with managing patient flow, communication and liaison with general practice and referral vet practices for seamless patient care, coordination, and experience
**Who is this (people-first) business?**
This Hospital has been delivering specialist and emergency healthcare for pets since 2004 and have a staff of more than 100 experienced qualified staff who work 24/7 to provide holistic medical care.
The hospital is purpose-built, and the facilities are equipped to handle the whole client journey from triage, pathology, imaging, surgery, intensive care, pharmacy, and recovery. The facility includes a comfortable waiting area, triage and consultation rooms, treatment spaces, isolation bays, a surgical suite/operating theatre, specialists diagnostic imaging, on-site pharmacy, pathology lab, and a
**dedicated staff lounge**
They are a hard-working team, although also enjoy a good laugh and giggle, and work together to achieve success for their patients, clients, team, the clinic, and themselves.
YOU That is, if you are
- An IT savvy, well organised, customer service focused Leader in the animal health arena - **previous people management experience is essential**:
- Able to work a non-typical type of roster including; one fortnight of afternoons/evenings (1pm - 10pm), and then a fortnight of mornings/days; working 1 weekend in a 4 week rotation - although having a 4-day weekend every 4 weeks as well
- Possess a mature, inclusive, empathetic, curious, and positive approach to all situations
- Possess outstanding work ethic and punctuality
- Possess strong resilience, **emotional intelligence**, and able to demonstrate strategies to protect and promote positive Mental Health for both you and the team you support and lead
- A high level of integrity, honesty, and diplomacy
- Someone who enjoys creating and refining processes ensuring the practice runs smoothly and efficiently
- Someone who is proud of their professional manner and presentation
- Someone who displays **outstanding customer service skills,** verbally and written, and is able to professionally deal with complaints
- Qualifications in Business administration or Practice Manager are desirable
- Knowledge of the veterinary or human medical industry is an advantage, **although not essential**:
- Proficiency in Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint
- Excellent **conflict resolution skills,** and interpersonal skills
- Organisational and analytical skills in management of reporting and managing KPI’s
- High attention to detail and accuracy with managing the practice management system and data entry
- Capacity