Club Attendant

The Acres Club has a fantastic opportunity for a Club Attendant to join the team

About Bankstown Sports Club
Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of 150,000, employing over 540 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.
Bankstown Sports is a one-stop destination for all. Our venues include the Lady Banks Rooftop Bar and the Basement Brewhouse, along with diverse food offerings across Italian, Asian, and middle eastern cuisines, just to name a few. The Group operates six clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower.

About Us
The Acres Club is an integral part of the Bankstown Sports Club family which prides itself on providing exceptional experiences as well as promoting a culture of creativity and innovation. With many offerings such as multiple indoor and outdoor eateries, event space and gaming, The Acres is an exciting location for all ages.

About the Role
We are seeking an energetic and customer-focused Club Attendant who have exceptional communication and customer service skills, to join our fun and friendly team and ensure a high level of customer service is offered to our members and guests.

**Key responsibilities include**:

- Demonstrating our core values - Exceptional Customer Service, Teamwork, Community Focus and Continuous Improvement
- Greeting all customers and projecting a positive, motivated and friendly image to guests and staff
- Assisting with all customer enquiries, or requests regarding products and services
- Providing efficient and accurate service of food & beverage items to customers in bar areas and/or functions
- Cash handling
- Providing a hygienic environment by assisting in general cleaning duties to maintain an orderly and tidy venue

About You
As someone with previous experience in the hospitality or a customer related industry, you will possess a passion for delivering excellent customer service. You will have a willingness to build long-term relationships with customers and will have impeccable grooming, presentation and communication skills.
As a member of our team, you will have the skillset to work both independently and in a team environment. You will also need to have a flexible approach to a rotating roster, as this department operates 24 hours a day.

**Essential experience**:

- Experience working in a similar environment
- Knowledge of responsible service of alcoholic and non-alcoholic beverages
- Knowledge of responsible conduct of gaming
- Exceptional communication and customer service skills
- Ability to create and maintain relationships
- Ability to work independently or as a part of a team
- Commitment to a 24-hour rotating roster across days, nights, weekends and public holidays
- Rights to work in Australia

**Essential qualities & behaviour**:

- Ability to communicate effectively (verbal and written)
- Excellent numeracy and literacy skills
- Efficient cash handling skills
- Ability to work as part of a team
- Ability to provide an effective approach to Customer Service delivery
- Strong work ethic
- Multi-tasking abilities
- Exceptional conflict resolution techniques
- Have integrity and be honest
- Must have RSA and RCG qualifications

About the Benefits
- Career development - we love to promote internally and between clubs
- Training - ongoing training opportunities are provided
- Parking - free and secure car parking (plus a discount on car washes)
- Health & Wellbeing Program
- Rewards & Recognition - you'll have access to generous rewards and recognition program