Club Attendant

The Acres Club has an opportunity for a Club Attendant to join the team

About Bankstown Sports Club
Bankstown Sports Club is a leading and innovative registered club and a proud supporter of the local sporting, general and wider community. As one of Sydney’s top five registered clubs, it boasts a membership of 150,000, employing over 540 staff. Members and guests are drawn to our club, enjoying state-of-the-art amenities with a variety of beverage, dining and entertainment offerings all delivered with exceptional service.
Bankstown Sports is a one-stop destination for all. Our venues include the Lady Banks Rooftop Bar and the Basement Brewhouse, along with diverse food offerings across Italian, Asian, and middle eastern cuisines, just to name a few. The Group operates six clubs as well as a state of the art 600 seat theatre, a large Grand Ballroom and an extensive range of facilities to host events of all kinds along with a commercial office tower.

About Us
As mentioned above, The Acres Club is one of the six clubs operated under Bankstown Sports Club. This means you will work at our community focused club with the opportunity to build rapport with our regular customers, whilst also having access to training and development directly with Bankstown Sports Club.
At The Acres Club, we operate in a strong teamwork environment with a predominant community focus.
The Acres Club is the perfect venue for the whole family With multiple food offerings including The Acres Kitchen, La Piazza Wood Fired Pizza Kitchen and Smokin' Acres there is plenty for everyone to enjoy. The outdoor area has ample seating plus a children's playground. Be delighted with the many beverage options on offer including hand crafted cocktails, wine and beer including some of our very own Basement Brewhouse brews. Whether it be for an event, lunch, dinner or just a coffee, The Acres Club is the perfect place to relax and unwind.

About the Role
We are currently seeking an enthusiastic and motivated Club Attendant to join on a casual basis. Reporting to the Club Team Leader, the successful applicant will greet, assist and serve customers across the bar and gaming areas of the venue. To be successful in this role, you must have exceptional communication skills as well as high levels of customer service and strong attention to detail.

**Key responsibilities include**:

- Demonstrating our core values - Exceptional Customer Service, Teamwork, Community Focus and Continuous Improvement
- Greeting all customers and projecting a positive, motivated and friendly image to guests and staff
- Assisting with all customer enquiries, or requests regarding products and services
- Providing efficient and accurate service of food & beverage items to customers in bar areas and/or functions
- Managing gaming services, as per the club standards
- Cash handling duties e.g. accurate reconciliation of floats
- Providing a hygienic environment by assisting in general cleaning duties to maintain an orderly and tidy venue
- Ability to demonstrate our core values; Trust & Integrity, Respect & Diversity, Exceptional Experiences, Continuous Improvement & Community

About You

**Essential Criteria**:

- Experience working in a similar environment
- Previous experience in TAB or Keno desirable
- Rights to work in Australia
- Must have RSA and RCG qualifications
- Commitment to a rotating roster across days, nights, weekends and public holidays
- Exceptional communication and customer service skills
- Ability to create and maintain relationships
- Ability to work independently or as a part of a team
- Efficient cash handling skills

About the Benefits
- Career development - we love to promote internally and between clubs
- Training - ongoing training opportunities are provided
- Parking - free and secure car parking (plus a discount on car washes)
- Health & Wellbeing Program
- Uniform provided