Digital Product Manager

3 weeks ago

Sydney, Australia Optus Full time

**Digital Product Manager - amaysim**:
**Date**:29-May-2023

**Location**: Sydney amaysim HQ (ACS), Australia

**Company**:Singtel Group

At amaysim, it’s not just the customers that get all the Big Love - we make sure our people feel it too Our people are the staple of our culture and everything we do is driven by our four key values, with empathy at the heart of it all. We work hard and have fun in the process and are always looking at new ways to innovate and inspire whilst remaining true to our roots.

**Your day in the life of a Digital Product Manager at amaysim**:
Our digital product is considered best-in-class in the Australian telecommunication space, and it has become a key reason why our customers love us and recommend us to their friends and family.

You will help support the direction of new and existing product experiences across all customer touchpoints by focusing on the right problems to solve that drives tangible value for our customers and support our ongoing growth.

You’ll support the identification, quantification and business return on investment of key problems to solve. For those problems that make it, you'll support the end to end development of customer-centric solutions with a seamless experience across amaysim's digital properties from ideation to launch.
- Takes inputs and initiatives from Leadership Team, Business Operations, Legal, Commercial, Platforms, Security
- Turns this into a prioritised roadmap of initiatives related to a specific pillar
- **Owns key decisions** about digital experiences within their scope/remit - particularly customer exp / digital products
- Publishes a single visible roadmap - for their product, company-wide
- Works to evolve ideas, refine product features and define a delivery cadence that will drive customer and business outcomes
- **Accountable for** (and sweats) key experience / journey metrics (e.g. funnel conversion, digital activation rates, referrals, app-ratings etc) and insights on continuous improvements of their particular product
- Publishes a dashboard that shows the product performance - mixture of business metrics and digital product metrics
- Supervise **product performance, industry trends, competition and company changes** that may influence the product strategy and execution
- Works with initiative sponsor/business owner to define the goals, GTM strategy and measurement that will achieve product market fit and scalability
- Works with all other business groups such as UX/BA/TL to understand digital impact of initiatives, validate the problem, define the solution and break down into features, results, timelines/releases, team capacity, dependencies etc

**What makes you perfect for the role?**:

- 2-5 years experience in Product Management in a fast paced evolving environment
- University Degree in Computer Science, Software Engineering, Commerce (or similar)
- Proven experience in designing and delivering digital products, platforms, end to end customer journeys with tangible business outcomes.
- Demonstrated Subject Matter Expertise on Product Management, UX/UI and CX (e.g. Human Centred Design and Service Design) - e.g.
- Experience in having designed and delivered digital products or platforms end to end driving with tangible business outcomes.
- Familiar with Agile ways of working and OKR (management by objectives)
- Analytical and problem-solving skills (outstanding excel skills) with strong curiosity about managing data tools and autonomous in data analysis (GA, Tableau, fullstory, SQL bonus)

**The good stuff...**:
We're a highly collaborative workplace, and when you join amasyim you also join the Optus family. We offer a range of perks such as:

- Discounts to Optus/amaysim products and services, and to over 400 retailers Australia wide
- Ongoing training, mentoring and focus on development opportunities
- Hybrid ways of working
- Competitive salary
- Vibrant amaysim culture

**So, why amaysim?**:
Who says you can’t fall in love with your telco With over 1 million happy customers and a ton of amazing awards in the pool room, we’re certainly feelin’ the love. Because at amaysim, that’s what we’re all about. Big Love to be precise. It starts with our great value little SIM, but it extends way beyond that.
- We have a COVID-19 Vaccination Policy and require vaccination to enter our workplaces. Please speak to us if you have any questions about meeting this requirement.

**Why amaysim?**
Who says you can’t fall in love with your telco With over 1 million happy customers and a ton of amazing awards in the pool room, we’re certainly feelin’ the love. Because at amaysim, that’s what we’re all about. Big Love to be precise. It starts with our great value little SIM, but it extends way beyond that.

Life at amaysim is about leading with the heart and doing what it takes to keep the spark alive - with our customers and each other. We like to have fun - a lot of fun - and we believe in our culture so much

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