Strata Assistant Manager

6 months ago

Northern Beaches, Australia Precise Property Full time

**About the Role**
Strata Assistant Manager - Northern Beaches

We’re a fun-loving Property Services business with a large number of properties, buildings (and personalities) under management. We are growing fast and waiting for the right people to join our team, not just anyone. Culture fit and great banter is critical to the success of the individuals and the business.

**If you value good service and communication, because you provide the best in service and communication, then we want you to join our team in our Brookvale Office.**

This position has been created as a result of the growth of our business and we are looking to welcome someone who is energetic and motivated to provide exceptional administrative support to our stakeholders (Owners Corporations), working directly alongside our Strata Managers.

Do you have great attention to detail and are keen step into the property industry? Maybe you are an existing Assistant Strata Manager looking for a better place to work? Do you have a track record of providing exceptional client service? Either way, Precise Property are able to offer a great opportunity to the right person regardless of industry experience.

With great variety in dealings from one minute to the next, this can be a challenging job, and requires quality traits of an exceptional client service practitioner who is:

- Customer centric
- Practical in their approach when problem solving
- Able to adapt their personality & approach, depending on who you are dealing with
- Resolution focused with the ability to follow through to completion

Precise Property have 4 offices, located in Brookvale - Northern Beaches, Central Coast, Port Stephens and Byron Bay which all work closely together. This gives our clients the benefits associated with a larger size business while keeping it small enough to still have good old fashioned and truly personalised service.

Our teams’ diverse experience and offerings includes Strata and Facility Management, Property Development Consulting, Finance, Property Sales, Leasing and Property / Asset Management. Through this, Precise Property has a history of out of the box thinking, providing insightful knowledge and recommendations to our clients.

Precise Property is built on strong relationships. We are driven by our Core Values and stand by our guarantees to our clients.

**Enough about us What does the opportunity involve?**

We are offering a full-time position Monday to Friday 8.30 - 5.00pm (or as negotiated). There is a possibility that long term you might see interest to evolve your career and make steps to become a Strata Manager or even “find your calling” in one of our other property divisions.

**THE ROLE**

You will be responsible for delivering quality services to our clients, as well as any assistance under direction of Strata Managers. This position requires you to demonstrate initiative, follow direction and process, be proactive & anticipate areas where services are needed, as well as maintain a remarkably high standard of communication when liaising with clients.

**What’s a day in this role involve?**
- Working with an experienced team with a strong focus on accuracy, efficiency, and client experience.
- Take incoming and make outgoing phone call relating to the portfolio and as directed by the Strata Managers. You would use your initiative to answer clients queries where able to draw on your knowledge and experience
- Liaise with clients & stakeholders in person at our office or on client sites - Yes, you get to do some field trips with the strata managers
- General office support including arranging of appointments, assistance with meetings, general clerical work - drafting letters, filing, copying, mail, key authorities - you get the idea
- Maintain client data within software programs ensuring its accuracy
- Assist with daily banking functions & reconciliations.
- Records maintenance, both hard copy and electronic filing
- Issuing and managing keys signed out by contractors
- Solving issues, providing support and sound advice to clients
- Drafting clear and concise correspondence on a regular basis
- Building rapport across various service industries, liaising with residents, owners, property managers, solicitors, contractors
- Comply with general office policies, procedures, and all legal requirements

**To be successful in this role you ideally will be;**
- not essential (but will give you a great head start) - 2 plus years’ clerical or customer service experience
- Excellent phone manner and customer service skills, including being able to liaise clearly and resolve issues promptly
- Proven resilience & the ability to work under pressure
- Strong administrative skills, with a high attention to detail & the ability to multitask
- Understands the importance of providing accurate advice and delivery within set time frames
- Skilled in MS Word, Excel, & Outlook
- Ability to contribute to a progressive company
- Maturity, effect

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