Food and Beverage Operations Manager

**Food and Beverage Operations Manager**
**(**
**Requisition ID***:
**015398**
**)**

**Description**
- **High volume Bistro, events, kitchen - this role covers it all**:

- **Oversee operations from the highest level on the Gold Coast**:

- **Lead, coach and shape your team**:

- **Be a key player in the direction of our business**

SkyPoint is perched on the 77th floor of the Gold Coast’s Q1 building and is truly an extraordinary venue, 230 meters in the sky. We are seeking a passionate and driven leader to oversee both front and back of house food and beverage operations across the high-volume Bistro + Bar as well as conferencing and events.

**Daily operations include**:

- Ensuring an exceptional level of service and efficiency is always delivered, while maintaining a high standard of product quality and presentation;
Lead, mentor and coach a variety of roles both front and back of house to foster a passionate team of professionals and inspire future leaders;
- Develop and oversee implementation of marketing and sales initiatives;
- Monitor and develop systems and processes to ensure all Food and Beverage areas comply with applicable health and safety regulations, legislation and company policies and procedures;
- Proactively identify opportunities to grow and improve our business;
- Working with the Venue Staffing and Scheduler to ensure appropriate staffing levels working within budget
- Recruit and hire new team members;
- Oversee venue preparation and maintenance to ensure the venue looks its best;
- Oversee the wider business operations in the absence of other department heads.

**To be considered, you must be able to demonstrate**:

- Minimum 3 years leadership experience within a similar high-volume customer service/hospitality environment and a demonstrated, hands on ability to effectively lead, coach, mentor and develop teams at the front line;
- Passion and enthusiasm for delivering an outstanding guest service experience and experience in instilling and maintaining a positive and professional service culture within a fast-paced, high energy team environment;
- Previous experience working to wage and COGS budgets, while driving sales and performance through sales-based initiatives ;
- A proven ability to work across multiple disciplines (event, food & beverage and guest service operations);
- Exemplary communication, interpersonal, conflict resolution skills;
- Display exceptional attention to detail and be a highly organised individual;
- Experience working with POS database systems and competent cash handling/management abilities;
- Valid RSA (QLD) certification, current RMLV or ability to obtain.

This role will be suited to positive, outgoing, career minded individual who has a passion and enthusiasm for the hospitality industry, and would thrive in an environment where they can make a positive contribution by leading and developing a team to deliver an exceptional guest service experience in a professional and energetic work environment. Flexibility with working hours is essential as weekend, early morning and evening work is involved, as is the ability to perform manual handling and physically demanding work tasks.

In return you will play a pivotal role in shaping influence and change on our business, a variety of work with exposure to multiple areas of hospitality and tourism, free entry to Dreamworld White Waterworld and SkyPoint, free parking, and a business dedicated to ensuring a positive work life balance.

**Job***: Administration

**Primary Location***: AU-QLD-Surfers Paradise

**Schedule***: Full-time

**Unposting Date***: Ongoing