Client Services Coordinator

4 weeks ago

Charlestown, Australia Home Caring Newcastle Full time

At Home Caring Newcastle we are here to support our clients to ensure a better quality of life, health and wellbeing. Going beyond in the way we care for and connect with clients, team members, families and communities is what makes us unique.

**ABOUT THE ROLE**

Our goal is to enrich the lives of older people and people with Disabilities, and to do this we value our staff and empower them to work in a supportive and collaborative manner to build an outstanding service.

An exciting opportunity has become available within our Community Care team in Charlestown for an experienced Community Care Coordinator to join on a part time basis in view to Full-time in the future. Reporting to the Regional Case Manager, the successful individual will work closely with The Regional Case Manager, the customer relations team, scheduling team, marketing team as well as local communities.

Previous experience is highly desirable.

If you are passionate about contributing to the improvement of quality of life of the elderly and people with a disability and would like to work with a professional organization that recognizes the contribution of staff through education and support programs then this position is for you.

**YOUR DUTIES**
- All aspects of staff supervision including recruitment of staff, induction and orientation for care workers
- Collaborations with Managing Director, Regional case Manager, customer relations and marketing for service growth in the area.
- Participate in the marketing strategy for the Aged Care Regional and NDIS Planning Area.
- Ensure compliance with Home Caring Newcastle’s policies, procedures and processes, and participate in continuous improvement, quality and audit activities.
- Manage individual CDC and NDIS budgets, to ensure that appropriate case management/customer service is provided, that clients stay within budget and that a high standard of care is provided.
- Flexibility within the role may include occasional and additional community care work in the field
- Liaise with all clients to ensure timely service is provided, and that appropriate cost of service is charged.
- Work with the Scheduling Team to ensure appropriate rostering of client services

**WHAT WE LOOK FOR**
- NDIS Safeguards Training
- Demonstrated knowledge of the aged care and NDIS industry
- Experience supervising a team
- Experience in managing individual client budgets including case management, service scheduling
- Good time management, interpersonal, communication and presentation skills,
- Ability to promote current services by building relationships/ Networking and connecting with local communities
- Proficient computer skills
- Willingness to travel between sites as required in company supplied vehicle
- The right to work in Australia.
- EN desirable but not essential

**Job Type**: Part-time

Pay: $70,000.00 - $85,000.00 per year

Expected hours: 35 per week

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Licence/Certification:

- Full Driver Licence (required)
- First Aid Certification (required)
- Ndis Worker Screener (required)
- Working with Children Check (required)

Work Authorisation:

- Australia (required)

**Location**:

- Charlestown, NSW 2290 (preferred)

Work Location: In person

Expected Start Date: 10/06/2024

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