Risk Analyst

2 weeks ago


Adelaide Region SA, Australia Westpac Group Full time

**How will I Help?**

Exciting opportunity to join our KYC team in Adelaide, specialising in KYC - Know Your Customer compliance.

The KYC team are part of KYC, Maintenance & Enforcement Administration, a diverse, multi brand servicing hub, delivering superior customer and compliance outcomes for the Westpac Group.

With room for growth, you will be challenged to perform under pressure in this rewarding opportunity. Utilising your strong analytical and customer service skills, you will work to provide an exceptional experience for our customers, while delivering superior adherence to the banks Anti Money Laundering AML / CTF policies.

**What’s in it for me?**

You’ll be working for an organisation that supports development, internal career moves and flexible working. Along with competitive salary, you’ll receive Westpac’s generous benefits and a whole array of customer discounts

Not to mention the added perk of working for a team that has been around for over 200+ years, dedicated to helping Australians realise the great Australian dream.

**What do I need?**

Contact Centre or a Service based industry experience is highly desirable, as this role is customer facing.

Answering our Inbound Call Queue, you will provide exceptional service to our customers, supporting them to complete their KYC requests, subsequently assisting the bank to meet its KYC compliance Obligations.
- Critical/Analytical thinking
- Strong attention to detail
- Ability to work in a fast-paced environment and deliver under pressure
- Self-sufficient, Adaptable to change, and Resilient
- Ability to resolve complex issues and complaints
- Ability to make and deliver decisions
- Ability to meet key performance indicators
- Knowledgeable of Anti-Money Laundering & Counter Terrorism Finance (AML/CTF) is desirable

**What is it like to work there?**

You’ll join one big, supportive team to reach our vision to become one of the world’s greatest service companies.

Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. Think inspiring locations, flexible work spaces and unexpected careers.

As an equal opportunity employer, we celebrate difference and love having a diverse and inclusive workplace.

**How do I Apply?**
- The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines._



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