Service Delivery Manager

2 months ago

Katoomba, Australia CDC NSW Full time

**About CDC NSW**:
CDC NSW is the largest private bus operator in NSW. Our reputation is built on a proven record of delivering safe, reliable and timely connections that help people get where they need to be.

Our people are our greatest asset, we take pride in serving our community and our culture supports individual needs. We are a down to earth business that prioritises authenticity over corporate formalities.

CDC NSW parent company is ComfortDelGro Corporation Australia (CDC) who are one of the largest global land transport companies. ComfortDelGro Corporation Australia (CDC) operates in seven countries with over 24,300 employees and serves more than 2 million commuters daily.

**The Role**:
CDC NSW is looking for a dynamic, passionate, and self-motivated Service Delivery Manager to lead our team in the Blue Mountains. Reporting to the General Manager, Outer Operations, this role involves managing and overseeing Region 8 Outer Metro Bus Service, which includes Katoomba, Valley Heights, and Emu Heights. The goal is to ensure efficient, customer-focused services that meet the standards and requirements of our commercial contracts with Transport for NSW

**Key Responsibilities**:

- ** Operational Management**: Oversee the day-to-day operations of the Blue Mountains, including scheduling, dispatch, and route planning.
- ** Team Leadership**: Lead, motivate, and manage a team of Operations Supervisors and support staff, ensuring high performance and adherence to company policies.
- Stakeholdetr Management: Serve as a point of contact for clients, handling inquiries, resolving issues, and ensuring a positive customer experience.
- ** Safety and Compliance**: Ensure all operations comply with relevant safety standards and regulatory requirements complete investigation and respond
- ** Fleet Management**: Monitor and manage the maintenance and utilisation of the fleet to ensure optimal performance and efficiency.
- ** Financial Oversight**: Develop and manage the operating budget, monitoring expenses and optimising resource allocation.
- ** Continuous Improvement**: Identify opportunities for process improvements, implement best practices to enhance service delivery an contribute to the organisation strategic plan.

**Qualifications**:

- ** Experience**: Minimum of 5 years of experience in transportation or logistics management, preferably within the bus industry.
- ** Leadership**: Proven leadership skills with the ability to manage and motivate a diverse team including performance management.
- ** Customer Focus**: Strong customer service orientation with excellent communication and interpersonal skills.
- ** Organisational Skills**: Exceptional organisational and time-management abilities, with a keen attention to detail.
- ** Technical Proficiency**: Proficiency in transportation management software and Microsoft Office Suite.
- ** Compliance Knowledge**: Thorough understanding of safety regulations and compliance standards within the transportation industry.
- Certificate of Transport Management
- Desirable
- Bus Operator Accreditation Scheme Certificate
- Desirable

If you are committed to continuous improvement, innovative thinking and delivering an exceptional service to help ensure your community get to where they are going safely then please APPLY NOW

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