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Customer Success Partner

4 months ago

Banksmeadow, Australia Team Global Express Full time

About Us

With an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions.

From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end retail to every corner by road or rail, or simply delivering gifts to friends and family, we connect people, communities, and businesses across Australia and New Zealand.

Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.

About the role

Located at Banksmeadow, as a Customer Success Partner you will be responsible for helping our customers achieve their desired service outcomes while having a positive, easy service experience with Team Global Express. We are passionate about our customers & expect you will be too.

Primary Duties & Responsibilities

As the nominated Customer Success partner for a small number of our most strategic customers you will:

- Develop a deep understanding of these customers, their industry & what Team Global Express does for them today
- Understand our own business, products, services & technology solutions & what drives successful outcomes for these customers & Team Global Express
- Develop & nurture long term, trusting relationships with key customer contacts as well as internal business stakeholders (e.g. Strategic Account Managers)
- Identify and implement improvement opportunities using data-driven, structured problem-solving approaches
- Assist our customers in navigating our business and escalating concerns when needed
- Monitor, report & present service performance, proactively identifying and addressing ongoing service failures, investigating root cause & putting in place corrective actions.

Qualifications & Experience
- Proficiency in Microsoft products (Outlook, Excel, Word, PowerPoint, Teams, SharePoint) with advanced skills in MS Excel.
- Experience in a similar role, either within the logistics industry or other industry where you developed trusted relationships with large, complex customers & were responsible for delivering improved outcomes for them & the business you worked for.
- Previous experience using Salesforce Sales Cloud & and BI tools (e.g., PowerBI) is desirable.
- Some familiarity with Continuous Improvement methods & tools is desirable.
- Degree qualified while not essential, will be viewed positively.
- Australian car drivers' licence is required.

About you
- A positive, customer-centric mindset and strong interpersonal skills
- Curious & passionate about making things better
- Strong problem-solving, reporting, and data analysis skills
- Excellent planning, organising, and time management abilities
- Ability to influence, negotiate, and manage stakeholders effectively
- Team player, collaborative & willing to support others & ask for support when needed

Our Benefits

Team Global Express is committed to a culture of care for the health, safety, and wellbeing of our people. Importantly, you'll receive:

- Wellbeing services and mental health support
- Up to 14 weeks paid primary carer's parental leave
- Superannuation for unpaid parental leave up to 12 months, and for up to 6 months for circumstances of extended care
- Staff discounts via the likes of Coles Express, G'Day Rewards, Officeworks & Hertz etc.

Diversity and Inclusion

We celebrate difference.
- Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit

About - Team Global Express