Workers Compensation Case Manager

7 months ago

Sydney, Australia HAYS Full time

Great opportunity to further your career within Workers Compensation

**Your new company**

As part of our diverse team based in the Perth office, we have opportunities available for experienced Insurance Case Managers. You will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. You will proactively and effectively manage a portfolio of workers' compensation insurance claims in line with the legislation or policy and achieve compliance with the performance measures and communicate with stakeholders.

**Your new role**
- Proactively manage a portfolio of Workers Compensation insurance claims to achieve the optimum outcome of an early and sustainable return to work with reasonable claim costs
- Communicating over the phone and in writing with stakeholders such as workers, employers, doctors and providers to identify the need for compensation, review coverage and provide advice
- Undertake ongoing insurance claim liability and entitlement reviews in relation to weekly payments and medical expenses. This includes explaining the details of the cover available and the circumstances in which benefits can be claimed.
- Assist the worker and employer with the claim process, providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery
- Monitoring, settling and closing out claims within the portfolio
- Providing a high level of customer service and striving for key stakeholders including insured employers and workers to be satisfied with the insurance claim process and outcome.
- Administration tasks aligned to the management of a portfolio, including processing payments, reviewing documentation received for the claim, sending relevant correspondence and recording action taken in line with insurance scheme requirements.
- Reporting on individual claims and cohorts of claims
- Stay up to date with developments in relation to workers' compensation insurance coverage and claims management approach and pass on relevant updates to stakeholders.

**What you'll need to succeed**
- At least three years of relevant experience managing claims in the Australian workers' compensation insurance industry or workers' compensation insurance frameworks overseas
- Knowledge of the workers' compensation scheme, legislation and policies or ability to quickly acquire the required knowledge
- High attention to detail and organisational skills
- High level of resilience and a willingness to hold complex conversations
- A team player who likes to work collaboratively and can also work independently
- Committed to supporting injured workers with their recovery and return to work
- Excellent communication skills, both written and verbal

**What you need to do now**

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