See more Collapse

Team Leader

4 weeks ago

Brisbane, Australia McMillan Shakespeare Full time

RemServ is part of the McMillan Shakespeare Group an ASX listed financial services organisation. We're experts in salary packaging and novated lease administration, Fringe Benefits Tax management, motor vehicle finance, insurance and fleet management.

Employing over 1,300 staff nationwide, we provide our people with extensive support and training, foster a culture of ongoing career development and pride ourselves on the opportunities for internal, cross-brand career progression.

The main focus of the Team Leader role is to successfully manage team members to achieve and exceed their personal goals/KPIs and the broader objectives of the team and the Customer Service Centre. This involves reporting on staff performance, providing on-going performance feedback, coaching (including call coaching), ensuring that appropriate training is delivered, conducting formal appraisals and approving and administering staff leave.

Maximising call centre service levels for customers through real-time service level management. This includes awareness of required and forecasted resource levels, monitoring and responding to real-time service level conditions, managing schedule adherence and administering and developing the peak call response plan.

KEY RESPONSIBILITIES
- Lead a team of customer service consultants, clearly communicating business and team direction and modelling desirable behaviours in all attitudes and behaviours
- Motivate staff to achieve KPI/Service Levels
- Coach staff to improve performance against KPIs (quality service, staff productivity and behavioural attributes), including conducting on-going remote call coaching in line with call management standards
- Develop staff capability and promote staff retention by wherever possible, providing access and exposure to new challenges and opportunities
- Ensure that service levels are maximised and that the call centre team provides excellent and consist service to RemServ customers
- Constantly monitor Adherence data by interval, to understand staff movements, call arrival patterns and telephone service level.
- Assist with escalated calls, customer complaints and quality issues

To be considered for this role you will have:

- Experience in people management, including the delivery of staff feedback and coaching staff for improvement in relation to formal KPIs
- Experience in the preparation and management of personal development plans for staff
- Experience in the real-time management of inbound call queues, including knowledge strategies for maximising peak call response and maintaining staff focus
- The ability to organise time well and manage multiple tasks to deadlines.
- The ability to analyse and interpret complex information to make decisions.
- The ability to use initiative to decide a course of action.

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

We have other current jobs related to this field that you can find below

  • Team Leader

    6 days ago

    Brisbane, Australia Queensland Treasury Full time

    Team Leader Position - Brisbane CBD Are you a dynamic and energetic leader looking to make a meaningful impact? We are seeking a dedicated Team Leader to join our vibrant team in our beautiful new offices located in Brisbane CBD. **About the Role**: As a Team Leader, you will support a high-volume, client-centric environment, leading and inspiring your team...

  • Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia StudentUniverse Full time

    Update your details, view your application and progress >> LoginExciting Job OpportunityPosition Available: Team Leader - FC Specialist (Complex Air) – Brisbane, QLDJob no: Brand: FC SpecialistsWork type: Hybrid Location: Queensland Categories: Leisure Travel & RetailAre you ready to advance in your career? We are seeking a skilled professional to lead as...

  • Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    Is it time for you to take the next step in your career? We are now looking for an experienced consultant or leader to take on the challenging and rewarding role of Team Leader for our Complex Air team.As a Team Leader overseeing your store you will be responsible to drive sales, motivate team members, grow key KPIs, along with a number of other...

  • Team Leader

    1 month ago

    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    Is it time for you to take the next step in your career? We are now looking for an experienced consultant or leader to take on the challenging and rewarding role of Team Leader for our Complex Air team.As a Team Leader overseeing your store you will be responsible to drive sales, motivate team members, grow key KPIs, along with a number of other...

  • Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia StudentUniverse Full time

    Update your details, view your application and progress Login Job search Job search e.g."Administrator, Melbourne" Refine search Work type Hybrid 1 Region Australia 1 Location Australia Queensland 1 Brand FC Specialists 1 Category Team Leader - FC Specialist (Complex Air) – Brisbane, QLD Apply now Job no: Brand: FC Specialists Work type: Hybrid...

  • Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia FC Specialists Full time

    Is it time for you to take the next step in your career? We are now looking for an experienced consultant or leader to take on the challenging and rewarding role of Team Leader for our Complex Air team. As a Team Leader overseeing your store you will be responsible to drive sales, motivate team members, grow key KPIs, along with a number of other...

  • Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia FC Specialists Full time

    Job no: 521754Brand: FC SpecialistsWork type: HybridLocation: QueenslandCategories: Leisure Travel & RetailIs it time for you to take the next step in your career? We are now looking for an experienced consultant or leader to take on the challenging and rewarding role of Team Leader for our Complex Air team.As a Team Leader overseeing your store you will be...

  • Team Leader

    1 week ago

    Brisbane, Australia DVConnect Full time

    **Victims of Community Crime Response Pilot** The VOCCR pilot has commenced across three key in-community locations (Cairns, Logan and Townsville) while also consisting of a virtual team that is located in Central Office (Brisbane CBD). The purpose of this service is to address the current gaps faced by victim-survivors needing timely practical support...

  • Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia DVConnect Full time

    Victims of Community Crime Response PilotThe VOCCR pilot has commenced across three key in-community locations (Cairns, Logan and Townsville) while also consisting of a virtual team that is located in Central Office (Brisbane CBD). The purpose of this service is to address the current gaps faced by victim-survivors needing timely practical support...

  • Team Leader

    3 weeks ago

    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    Targeted Vacancy Possession of a tertiary degree relevant to the role such as social work, behavioural science or social science, criminology or other recognised degree [see the Other important information section below regarding other recognised degrees]. Youth Justice provides early intervention, statutory youth justice and detention services to ensure...

  • Team Leader

    4 weeks ago

    Brisbane, Australia Children, Youth Justice and Multicultural Affairs Full time

    Targeted Vacancy It is a requirement of this role to have possession of a tertiary degree relevant to the role such as social work, behavioural science or social science, criminology or other recognised degree. Taskforce Guardian is a joint initiative by Youth Justice and Queensland Police Service (QPS). This Youth Justice team works alongside the QPS to...

  • Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia FC Specialists Full time

    Update your details, view your application and progress >> Login Job search Job search e.g. "Administrator, Melbourne" Refine searchWork typeRegionLocationBrandCategoryTeam Leader - FC Specialist (Complex Air) – Brisbane, QLD Apply now Job no: Brand: FC SpecialistsWork type: Hybrid Location: Queensland Categories: Leisure Travel & Retail As a Team Leader...

  • Team Leader

    4 weeks ago

    Brisbane, Australia Webhelp Full time

    **Customer Service/Support** **Location** - Brisbane, Australia*** Job Title: Team Leader **Job Description**: The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center advisors. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. We are currently...

  • Team Leader

    1 week ago

    Brisbane, Queensland, Australia Randstad Australia Full time

    Exciting Opportunity for a Motor Claims Team LeaderAre you a seasoned professional with a passion for leading and motivating teams? Do you have extensive experience in motor claims and a proven track record of delivering exceptional service? If so, we want to hear from youPosition: Motor Claims Team LeaderLocations: North Brisbane and the Sunshine CoastAbout...

  • Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia Intrax Consulting Engineers Full time

    Mentor and Grow your own team Supportive Leadership group Close knit team and cultureIntrax Consulting Engineers is a national end-to-end supplier delivering optimised engineering, surveying, and geotechnical solutions to the building and land development industries.We are looking for an energetic Team Leader - Field Services to join our Brisbane...

  • Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia Department of Social Services (DSS) of the Australian Government Full time

    Brisbane - TownsvillePosition Description:We are looking for high performing, experienced leaders to fill Team Leader opportunities. Team Leaders work with the Assistant Directors to manage teams that deliver high quality administration of grants on behalf of the Department of Health.- actively monitor and manage team performance, quality assurance and...

  • Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia The Automotive Group Full time

    Team Leader (Customer Service/Sales)- Great work/life balance with part time hours:- Brisbane and surrounds:- Part time position (Mon-Fri, 8am - 1pm) with all leave entitlements:Fully maintained company vehicle, laptop & phone included:- $30.00ph + super + generous monthly commissionThe Automotive Group (TAG) are the market leaders in our industry with our...

  • Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia Children, Youth Justice and Multicultural Affairs Full time

    Targeted VacancyIt is a requirement of this role to have possession of a tertiary degree relevant to the role such as social work, behavioural science or social science, criminology or other recognised degree.Taskforce Guardian is a joint initiative by Youth Justice and Queensland Police Service (QPS). This Youth Justice team works alongside the QPS to...

  • Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia PERSOLKELLY Full time

    Assist in the supervision of operations in a safe and efficient manner.Our client, a leader within the manufacturing industry, is seeking an experienced Team Leader for a newly created position.Due to increased growth and upcoming expansion, we are seeking a seasoned Team Leader from the manufacturing industry that is eager to take the next step in their...

  • Team Leader

    2 weeks ago

    Brisbane, Australia Hudson Australia Full time

    Our client is a mid size government organisation, seeking a team leader to lead the service desk team. As the Team Leader you'll play a pivotal role in ensuring that IT Service Desk operates seamlessly, delivering top-notch technical support and client services that align with our business objectives **Key Responsibilities**: - Lead and manage the IT...