Recovery Officer

7 months ago

Brisbane, Australia Gallagher Full time

About Us:
Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

Overview:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

We also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we continue through a period of exciting period of transformation and change. And, we want YOU to be a part of it all

Due to business growth within the State workers compensation sector, we are offering an opportunity for a Recovery Officer to join our growing Operational Support Services (OSS) team in Brisbane.

This newly created role is responsible for the negotiation, recovery and collection of overpayments from injured workers, medical practitioners and other vendors, and contributes to the financial success and service delivery of the function.

**Responsibilities**:

- Engage with key stakeholders including injured workers, treatment providers and other vendors to negotiate the terms and collection of identified overpayments made through the claims accounting process;
- Administer record keeping and issue correspondence to involved parties;
- Monitor and report on recovery activities to distribute and present across the wider business;
- Collaborate with a variety of internal stakeholders, including Finance, Claims and the broader OSS team;
- Undertake additional adhoc administration support activities as required;
- Participate in key business projects and initiatives.

Qualifications:

- Previous experience in administrative or accounts receivable roles;
- Exceptional time management, negotiation and organisational skills;
- Excellent attention to detail;
- Highly developed communication skills, with the ability to engage at all levels of organisation, and an empathetic nature;
- A strong sense of team and collaboration;
- A resilient attitude.

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