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Support Analyst

2 months ago

Charlestown, Australia Ashdown Consulting Full time

$30.59 p/hr + Super
- 12 - Month Contract
- Charlestown

**Support Analyst | 12 - Month Contract | $33.80 p/day incl. Super**
- $30.59 p/hr + Super
- 12 - Month Contract
- Charlestown

**About the company**
This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government strategy, managing investment priorities, funding and allocations.

**About the role**
- Key Responsibilities:_
- Provide IT support for customers/clients of government agency
- Follow correct trouble shooting and issue raising procedures for all requests
- Manage competing priorities between inbound calls and queue management within the enterprise ticketing system to ensure services are delivered within expected time frames
- Participate in regular performance meetings and training activities. Complete individual SWSD learning plan focusing on attaining customer certifications and foundational skills in customer service and service desk technologies

**About you**
- 1 years of IT Support experience is desired
- Willingness to learn
- Available for immediate start
- Excellent verbal and written communication skills.
- Permanent resident or citizen
- Per NSW Government policy all employees must be fully vaccinated.

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