Manager, Patient Enquiries

4 weeks ago

Central Coast, Australia NSW Health Full time

**Employment Type**: Permanent Full Time

**Position Classification**: Health Manager Level 1

**Remuneration**: From $81,581 to $108,532- Depending on qualifications

**Hours Per Week**: 38 hours per week

**Requisition ID**: REQ473568

**An Eligibility List (E-List) or talent pool may be created from this recruitment episode to assist in filling future permanent, temporary, or casual full-time and part-time positions.**

**You are a professional and want to leading the Patient Enquiries and Switchboard teams to deliver service excellence in a healthcare environment is undoubtedly a critical role in ensuring positive patient experiences and smooth operations.**

**About You**

You have call centre experience or at least 2 years in a customer service leadership role.

As a Manager, you can:

- You care deeply, genuinely and passionately about patient, client and visitor support, helping customers and the role it plays in building service-centric teams
- You understand telecommunications; you’re not intimidated by technology
- You are a naturally empathetic and articulate communicator
- You know when something is over your head and are not afraid to ask for help
- You are great at critical thinking and creative problem solving
- You adapt quickly to changing priorities and service needs

**Where you'll be working**

You will be based at Gosford Hospital and might be required to travel across CCLHD sites.

As the leading healthcare provider in the region, Central Coast Local Health District is well known for its dedication to high quality patient care and community services. CCLHD provides the community of the Central Coast with a caring environment dedicated to improving the patient journey.

**What you'll be doing**

The Manager, Patient Enquiries & Switchboard effectively manages the day to day operations, provides leadership, ongoing development, quality improvement implementation and coordination of the efficient functioning of the Switchboard and Patient Enquiries services. The Manager, Patient Enquiries & Switchboard drives a culture of continuous service improvement across both teams with a focus on the provision of high quality customer service and maximising the use of technology.
The position is expected to drive change within the daily operational area will ensure the maintenance and ongoing development of a positive, creative and flexible approach to service delivery which is able to adapt to change and capture new opportunities.
The Manager, Patient Enquiries & Switchboard provides high level telecommunications systems support and collaborates with the Emergency Procedure & Risk Unit (EPRU) to develop and review department emergency procedures to ensure staff are adequately trained and the correct procedures are followed.

**What We Offer**
- Work for the largest employer on the Central Coast
- Full-time employees receive an Additional Day Off (ADO) through our ADO policy and 17.5% Leave Loading on Full Time positions.
- Full Salary Packaging services are provided - which means you save more tax.
- Discounted Fitness Passport to balance your wellbeing.
- Professional Development through access to experienced and quality leadership.
- Social Club.
- Access to Wellbeing programs and support through our Employee Assistance Program.

**Child Safe Standard Commitment**

**Our Commitment To Diversity and Inclusion**
- At Central Coast Local Health District, we are committed to creating a diverse, and inclusive environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.

**Please note that all NSW Health workers are now required to have received 2 doses of an approved COVID-19 vaccine or have an approved medical contraindication certificate. You will be required to provide a record of your COVID-19 vaccination status if successful.**
- Need more information?

**For role related queries or questions contact Cindy Hoad**:
**Phone: 02 4320 3558**

**Applications Close: Sunday 21st April 2024 at 11.59pm

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