Ict Training Officer State Goverment

2 weeks ago

Brisbane Northern Suburbs, Australia Hudson Australia Full time

**About the role**:
This role will be delivering training and support activity in the readiness and release of the digital solution to end-users. Following release, the role will provide hypercare and transition support into operations and support continuous improvement release and adoption across QFES services.As a Training Officer, you will collaborate with other project team members, product owners and endusers, to support the delivery and adoption of the digital solution from supporting testing and training activity, through to supporting client acceptance and transition to business.

**Key accountabilities**:

- Develop, deliver and evaluate, training resources (and associated engagement and support activity), that delivers blended learning across on-the-job, social and formal opportunities.
- Lead the development and publishing of innovative training resources that promotes flexible and accessible learning options, to be used by staff and volunteers across urban, rural and remote regions.
- Liaise and develop effective working relationships with all key stakeholders of community and education providers, including volunteer representative groups to assist with the development of appropriate training resources
- Ensure stakeholders in the regions are familiar with volunteer training resources and products, through a range of strategies including being the conduit for annual conferences and forums.
- Liaise with, support and mentor area staff and volunteers to ensure resource delivery is of the highest quality and resource use is of the highest uptake.
- Provide advice to Executive Management, through Project Board, on training matters that impact volunteer preparedness and operations.
- Contribute to the preparation of timely and evidence-based project, system and operational documents in accordance with departmental requirements.
- Assist in the identification, assessing and treatment of issues, risks and solutions that may impact the successful implementation of business initiatives.

**Highly desirable skills/requirements**:

- At least 5 years hands-on experience with development and delivery of training resources
- Demonstrated experience in development of learning and training artefacts, such as, (but not limited to): fact sheets and knowledge-based articles, digital and e-learning modules and vignettes, face-to-face training delivery (on-site and virtually)
- High level proficiency in digital literacy, and ability to create, develop, manipulate, and share learning content using various technologies
- Applied understanding of learning and instructional design models, and the impact of change on individuals and work groups within client focused organisations.
- Contributing to the continuous improvement of quality processes, products and services, as identified through activities to establish requirements for implementing change and delivering a positive customer experience.
- Highly developed stakeholder engagement and management skills with the ability to build strong relationships with both internal and external stakeholders, including where demographic and location diversity exists.
- Flexibility for travel and hours of work to meet project and stakeholder demands.

**Desirable skills/requirements**:

- Holds a current Certificate IV in Training and Assessment qualification (or similar)
- Knowledge of Agile delivery
- Knowledge of Service Management and Support Management (such as ITIL).
- Valid QLD Drivers license

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