Customer Service Consultant

4 weeks ago

Traralgon, Australia Bupa Full time

**Posted** 04/03/2024

**Job Number** 32629

**Work type** Permanent - Full Time

**Posting End Date** 25/03/2024

**About the home**

Our Traralgon care home is a modern facility located in the East Latrobe Valley on the northeast side of Traralgon, a short drive from the centre of town. It consists of 120 beds, with various care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

Please click on the link below to learn more about our home
- Bupa Traralgon - Aged Care Homes | Bupa Aged Care

**Benefits**
- ** Free select health insurance products for you and your immediate family up to $5,500**:

- ** Free before and after school Kids club (aged over 4 years) on site for all employees**:

- ** Employee referral program - Earn a bonus for referring someone to join our Bupa Family.**:

- ** Discount on Bupa insurance - Reduced premiums for home, contents, car, pet, travel, and landlord insurance**:

- ** Discounts on major retail brands including Apple, Optus, JB HiFi, New Balance and our gym partners**

**Health & wellbeing support**

**About the Role**

As Customer Service Consultant, you will contribute to a customer-centric administrative experience within the Care Home.

Facilitating a great customer and employee experience within the Care Home, delivering excellence in all aspects of the internal and external customer journey and actively performing the duties across all three core focus areas as outlined below to ensure consistent provision of customer service:

- ** Resident Placement**

Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by coordinating the admissions, welcome and settling in process, ensuring the best possible customer experience
- ** Employee Service**

Support the Care home employee experience through rostering, recruitment activities, onboarding and induction of new starters, and managing employee leave.
- ** Concierge**

**Skills and Experience**
- Certificate IV in Business Administration is desirable
- Previous experience in rostering and the use of Kronos or payroll systems is desirable
- Well-developed administrative skills.
- Possesses good verbal and written communication skills.
- Strong interpersonal skills and a customer service focus.
- Possesses comprehensive computer knowledge (Microsoft Word and Microsoft Excel) or be required to use a computer on a regular basis.

**How to Apply**

Bupa Villages and Aged Care is a NDIS approved provider. As part of the NDIS scheme, employees working within a NDIS facility, in a risk assessed role, must have a completed NDIS check. This is part of compliance and needs to be completed prior to commencement - successful applicants will have this cost reimbursed upon commencement.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

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