Change Analyst

4 weeks ago

Sydney, Australia Commonwealth Bank Full time

An opportunity has become available for a Change Analyst - Business Banking to play key role in the change management approach and delivery, to ensure a successful change outcome and that the change is effective and sustained.
- **Maximum Term **- **12 months**
- **Sydney Location (Must be based in Sydney)**
- **Our team drives strategic projects delivering the best outcomes for our business customers**
- **Together we educate, enable and embed change across the business**

**Your business**

Business Banking offer a wide range of services and solutions to our small to medium, enterprise customers and our regional and agribusiness customers.

We also take care of our personal and institutional online trading customers and our premium personal Private Banking customers.

**See yourself as part of our team**

The Business Banking Change Management team is a high performing team with far reaching networks across CommBank.

We work on strategic projects within the Business Bank and are committed to creating a superior change experience for our people and business customers. We partner with our segment teams, project delivery teams and business stakeholders to engage, educate, excite, enable and embed change whilst always looking to evolve our capability as a team.

**Do Work That Matters**

As the Change Analyst you will work closely with the Change Manager who is responsible for impacting thousands of people, giving you the opportunity to use your agile mindset, think creatively and deliver high quality change interventions that are fit for purpose. Working closely with the Change Manager. Product Owner, scrum team and key stakeholders to understand and manage the change for your project, you will lead the approach and delivery ensuring effective and sustainable embedding of change.

You will report to a Senior Change Manager within the Digital and Business Products Organisational Change Management (DBP OCM) Chapter Area.

At times, this role will also have a dotted reporting line to a Project Owner or Sponsor within Digital and Business Products Organisational Change Management (DBP OCM) Chapter Area.

**Position Specific Responsibilities**:
Support the delivery of change activities including assessment, analysis, development and documentation to ensure successful implementation of change programs.
- Support change analysis and change impact assessments to better understand the impacts on stakeholders.
- Support the coordination of planning, implementation and reporting of change activities.
- Support the Change and Delivery Teams in developing tactical and strategic solutions to support business readiness and transition activities.
- Support the identification, management and engagement of stakeholders, as well as resolution of stakeholder operational risks and issues.
- Support implementation of business readiness tracking metrics for change management readiness measures.
- Maintain appropriate records of change management artefacts.
- Support the creation of change collateral (e.g. presentations, Standard Operating Procedures, training materials, communications and reference materials).
- Support monitoring of adoption and success metrics.
- Support collaboration across the Change Management Chapter Area to drive knowledge sharing, learning and problem solving.

**You’ll bring with you**:

- A proactive and autonomous approach to deliver project outcomes
- An agile mindset and familiarity with agile practices
- Influential stakeholder management, negotiation and leadership skills
- A creative approach and the ability to communicate familiar material in new and original ways
- Proven experience in delivering change and communication strategies in large and complex environments
- Tertiary qualifications in a relevant discipline.
- A risk mindset
- Domain knowledge of Business Banking would be advantageous

**Your development**

If you live and breathe the Group’s values and demonstrate strong people capabilities this role can offer great opportunities and career development. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 30/03/2023

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