Aps5 End User Support Technician, Adelaide

3 weeks ago

Adelaide Region SA, Australia Australian Criminal Intelligence Commission (ACIC) Full time

Location: Adelaide
- Job Type: Ongoing
- $76,926 - $81,572

The Australian Criminal Intelligence Commission (ACIC) is Australia’s national criminal intelligence agency. We advise senior decision makers on serious and organised crime impacting Australia. We are a full member of the National Intelligence Community, an Attorney General’s Portfolio agency, and a member of the Five Eyes Law Enforcement Group.

The ACIC is at the forefront of tackling serious and organised crime targeting Australia, both within our borders and offshore. Our staff operate against a pervasive, transnational and globalised criminal threat, and work hard to realise an Australia hostile to criminal exploitation. As a small agency that makes a real impact on serious and organised crime, we need talented and dedicated people who are intelligent, highly capable and seeking to make a difference to the lives of all Australians.

**About the branch**
The Chief Information Officer Branch (CIO) is responsible for the availability, continuity and security of ACIC’s intelligence, national policing, research and corporate information systems and services both domestically and overseas. The CIO Branch collaborates with ACIC’s national, international, jurisdictional, portfolio and industry partners to design, drive, champion and deliver innovative technology capabilities. It also provides the agency’s Enterprise Architecture function and administers ICT governance, policies, procedures and standards.

**About the role**
Our End User Support Technicians provide high-quality desktop, laptop, mobile, and audio-visual support to ensure our intelligence, technology and enabling teams have access to the ICT services they need when and where they need them. You may be required to travel to ensure ICT infrastructure is available and upheld in various locations to meet operational demand.
- Has strong verbal and written communication skills including a demonstrated ability build and maintain effective relationships through liaison, consultation, and information sharing
- Is experienced in supporting and managing local and virtual windows environments through tools such as Windows Virtual Desktop (WVD), SCCM, SOE & group policy, and Intune
- Maintains Technical skills and operation experience in VMware Horizon View, including management of Horizon Servers, Desktop templates, and VDI desktop pools are key in supporting our ICT environment
- Shows an understanding or ability to rapidly acquire knowledge regarding complex ICT environments and a desire in further developing skill to understand changing ICT environments
- Can prove their ability to work to tight timeframes, to set priorities and to meet deadlines both independently and as a member of a multi-disciplinary team.

**Eligibility**

Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the APS, unless the agency head has agreed otherwise, in writing. For further information, contact the Recruitment Team.

The Australian community expects ACIC employees to maintain the highest levels of security and integrity. Successful applicants will be required to obtain and maintain, or continue to hold, the required security clearance for this role. All ACIC employees are required to hold a minimum Negative Vetting 1 security clearance, unless otherwise specified.

To be eligible to work at the ACIC, you must be fully vaccinated against COVID-19. Being fully vaccinated ensures the health and safety of all employees, and the Australian community. Satisfactory proof of vaccination status will be required before you are able to commence employment with the ACIC.

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