Client Services Officer

2 months ago

Canning Vale, Australia APM Full time

Forget everything you know and expect about working in a call center customer service team. This is a customer service environment where you’re encouraged to use initiative and your brain. We don’t focus on call volume and time KPIs, and we coach and encourage you to focus on delivering a quality experience for our clients first time, every time.

Join a team of customer service officers in a workplace where you can thrive while providing support to our clients in what the industry jargon calls the WorkCare sector.

**In** **this team you’ll**:

- Co-ordinate referrals for pre-employment assessments from our customers and liaise with internal Konekt Offices and external medical centers to schedule in our clients based on availability in the clients local area
- Handle a mixture of inbound/outbound calls, confidentially logging client details into our systems
- Use a range of systems to locate and provide accurate information to both internal departments and to clients; and
- Professionalism dealing with medical centers

**Your weekends, are yours**

This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 8am and 6pm. We can work with you to plan hours that suit your needs.

**What we’re looking for**

Call center experience is not essential. In fact, we sometimes find that experience in other types of work like retail, sales, hospitality and corporate roles develops skills and life experience that is highly suited to this role.

To be successful, you should have:

- A passion for delivering outstanding customer service
- Experience in co-ordination and administrative duties
- A high level of attention to detail and resourcefulness
- Be able to work at pace with competing priorities
- Professionalism dealing with medical centers
- Strong multitasking abilities

**About APM Group**

We’re a diverse team of over 13,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.
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