Retail Customer Service Officer

6 months ago


Toowoomba City, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

The Role:

- Permanent Part time position - 20 hours per week (4 hours per day)
- Rotating roster from Monday to Friday between 8:45am & 5:06pm
- Must have car license

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.



  • Toowoomba City, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Toowoomba, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Toowoomba City, Australia TERRY WILKIE AUTO SMASH Full time

    We are a busy smash repair company looking for an intelligent, enthusiastic person to join our administrative team in Toowoomba. The suitable applicant would need to have experience in Reception, Administration and Customer Service. Good computer skills and telephone etiquette a must. They will need to show a strong attention to detail with a commonsense...


  • Toowoomba City, Australia Telstra Full time

    Employment TypePermanentClosing Date11 Dec 2024 11:59pmJob TitleTelstra Retail: Customer Service & Sales ConsultantJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative...


  • Toowoomba, Australia Global Retail Brands Full time

    Job Search | Login **Casual Retail Assistant | Towoomba | HOUSE**: **Location**: TOOWOOMBA (429) **Posted on**: 18 December 2024 - At House, we love cooking, dining and entertaining. If you’re as passionate about customers and homewares as we are, we want to hear from you!_ **The Company**: House is a part of Australia's largest privately owned and...


  • Toowoomba, Australia Coregas Full time

    **Flexible work culture**: - **Supportive management and development opportunities**: - **Wesfarmers shares & other great benefits** **Who we are?** Coregas' vision is Changing Gases, Changing Lives. At Coregas, we help our customers achieve amazing things by delivering products, expertise and personal service second to none. We have an exciting...


  • Toowoomba, Australia Retail Apparel Group Full time

    Rockwear is part of the global powerhouse TFG and the Retail Apparel Group (Yd, Connor, Tarocash, Johnny Bigg). Here at Rockwear we encourage women to harness their inner strength and live an active life on their own terms through high quality activewear that is functional and fashionable! Are you ready to up your game with your retail career and join our...


  • Toowoomba City, Australia Telstra Limited Full time

    Employment TypePermanentClosing Date25 Dec 2024 11:59pmJob TitleTelstra Retail: Full Time Customer Service & Sales Consultant TOOWOOMBAJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...

  • Forklift Operator

    3 months ago


    Toowoomba City, Australia Adbri Full time

    The role This fast-paced role needs someone who has the ability to multitask and adapt to changing priorities with the ability to effectively communicate with other branches, customers and transport companies to ensure the smooth running of the facility.Reporting to the Sales Representative, you will be working as part of a friendly team who will help you...


  • Toowoomba, Australia Telstra Full time

    Employment Type Permanent Closing Date 2 Oct 2024 11:59pm Job Title Telstra Retail: Full Time Customer Service & Sales Consultant TOOWOOMBA Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and...


  • City of Rockingham, Australia Frontline Retail WA Full time

    We are seeking a results-driven Furniture Sales and Customer Service Professional to join our team at Frontline Retail WA.Company OverviewAt Frontline Retail WA, we pride ourselves on delivering exceptional customer experiences in the furniture industry. Our passion for providing top-notch service has earned us a reputation as a leading retailer in Western...


  • Toowoomba City, Australia Joyce Mayne Full time

    Discover a rewarding career with Joyce Mayne, a trusted national brand that offers top-notch customer service and a wide range of products including computers, home appliances, home wares, and more. We aim to provide customers in regional areas with the same range and service available in metropolitan areas.We are seeking an enthusiastic salesperson to join...


  • Brisbane City, Australia Davidson Full time

    Davidson Recruitment is a preferred supplier for the Government sector and have strong partnerships within Local, State and Federal Government. We currently have an opportunity for multiple A02 Customer Experience Officers. You must be available to interview on 08 th November if shortlisted. Contracts are 25th November – 14 th February...

  • Customer Service Sales

    7 months ago


    Toowoomba City, Australia PTC Phone Tech & Comm Full time

    **About Us**: PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range...

  • Customer Service

    6 months ago


    Toowoomba, Australia McGregor Gourlay Full time

    **Introduction**: McGregor Gourlay Agricultural Services is one of the most dynamic privately owned rural services companies in Australia, employing over 150 staff across 17 branches located across North West NSW, the NSW Northern Rivers, the Darling Downs and the South West QLD Border Regions serving the townships and surrounding areas. We offer a highly...

  • Customer Service

    6 months ago


    Toowoomba, Australia McGregor Gourlay Full time

    **Introduction**: McGregor Gourlay Agricultural Services is one of the most dynamic privately owned rural services companies in Australia, employing over 150 staff across 17 branches located across North West NSW, the NSW Northern Rivers, the Darling Downs and the South West QLD Border Regions serving the townships and surrounding areas. We offer a highly...


  • Toowoomba City, Australia Great Southern Bank Full time

    At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support. Our** Customer Service Specialist **role is pivotal to supporting our purpose. Based in our **Toowoomba**...


  • Toowoomba City, Australia Aboriginal And Torres Strait Islander Legal Service Full time

    You are applying for the position of Aboriginal And Torres Strait Islander Legal Services Support Officer with a not-for-profit, community-based organisation that delivers innovative, professional criminal, civil and family law services to Aboriginal and Torres Strait Islander clients throughout Queensland.This role is located in Toowoomba and offers an...


  • Toowoomba, Australia Ampol Full time

    Casual position, in an ASX listed company - Based at Toowoomba, QLD - Customer service focused within our Distribution Business **About the role**: Reporting to the Territory Manager, Queensland, you will be responsible for providing high quality service to customers, emphasis on safety and security and maintaining site appearance. You will be located at...


  • Toowoomba City, Australia Team Global Express Full time

    About the RoleAt Team Global Express, we're on a mission to transform the logistics industry while striving to become an Environmental, Social, and Governance leader by 2030. We're seeking a highly skilled Customer Service and Administration Professional to join our team in Toowoomba.Job SummaryThis is a fixed-term opportunity for a full-time hours role...