Performance Manager

2 weeks ago


Melbourne City Centre, Australia Recoveriescorp Full time

**Job no**: 492839

**Work type**: Contract, Full-time on Attendance

**Location**: Melbourne CBD

**Categories**: Collections

We are looking for someone to lead a Team in our Operations Department and to secure this role, it is essential that you are able to meet the following requirements;
- Key responsibilities will include but will not be limited to:

- Create a culture which is innovative and achievement oriented underpinned by being responsive, agile and adaptable
- Support the achievement of Recoveriescorp business objectives through managing the outcomes of a collections team in order to ensure ongoing delivery of outstanding collections outcomes for clients.
- Developing and motivating employees
- Auditing collection officer capability to identify training and development needs
- Conducting team meetings to facilitate feedback and team communication
- Managing employee attitude and performance issues including reviewing individual/ team scorecards and performance on an ongoing basis
- Task and resource allocation
- Call monitoring and file auditing to evaluate adherence to SLA’s, client scripts, and legislative obligations
- Internal and external reporting

To secure this opportunity you will be required to:

- Able to create a shared vision and overarching goals for the team and develops a plan to connect individuals
- Ability to lead everyone to work well together towards a common goal
- Demonstrated conflict resolution and problem solving skills
- Ability to manage a portfolio of clients and prioritise effectively
- Ability to conduct/attend file audits for our compliance requirements
- Ability to produce and analyse reports
- Excellent planning and organisational skills
- To be result oriented, quality focused, resilient, energetic and positive
- Consistently stays above the line

If you are ready to take the next step in your career, do not miss this oppourtunity and send us your expression of Interest today.

**INTERNAL APPLICANTS ONLY.**

Applications Close: 10 May 2023 at 5pm.

**Advertised**: 09 May 2023 AUS Eastern Standard Time
**Applications close**: 10 May 2023 AUS Eastern Standard Time


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