Claim Specialist

2 months ago

Newcastle, Australia Suncorp Group Full time

Are you a customer service rockstar with a passion for making a difference? Suncorp is on the lookout for exceptional individuals, who want to help our customers who have experienced loss or damage to their property and/or belongings, to join our dynamic Home Lodgement team on a permanent basis**. **We have full time positions available.

Why choose Suncorp? As a Claim Specialist at Suncorp, when disaster strikes, we are there for our customers and the community and you will play a crucial role in assisting customers in some of their most challenging times. Here's an overview of what the role entails and what you can expect:
**Position Overview**:

- **Job Title**: Claim Specialist
- **Location**: Melbourne or Newcastle
- **Work Arrangement**: Hybrid role with minimum onsite attendance once a week
- **Shift Patterns**: Full-time roles available - please see shift patterns below
- **Training**: 7 weeks of full-time paid training before transitioning to the regular shift pattern
- **Training Format**: Virtual training
- **Holiday Restrictions**: No holidays can be accommodated during the training period

**Responsibilities**:

- Deliver excellent customer service by providing efficient solutions and responses to customer enquiries
- Be the first point of contact for customers who have experienced loss or damage to their home and/or contents
- Triage and progress claims as far as possible on the first call, making things as easy as possible for our customers
- Provide support to customers with existing claim enquiries within policy entitlements, organisation of repairs & management throughout the life of the claim
- Ensure our customers receive the right support at the right time and reinforce Suncorp’s commitment to ‘building futures and protecting what matters’
- Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes
- Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance

**Qualifications & Skills**:

- Passion for delivering exceptional customer service with demonstrated experience in customer service roles
- Proficiency in using computer systems and ability to navigate multiple systems.
- Strong verbal communication skills to listen, build rapport, and effectively convey complex information
- High level of resilience, empathy, and adaptability to handle various customer situations
- Commitment to self-development and eagerness to enhance skills and capabilities in the role through coaching and feedback
- Ability to work collaboratively as a supportive team member

**Shift Options**:

- Full Time Sat, Tue, Wed, Thu & Fri Start Window 06:00-08:00 37.5 hrs per week
- Full Time Mon, Tue, Wed, Thu & Fri Start Window 10:00-12:00 37.5 hrs per week
- _‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown._

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Salary $60,000 + 11.5% Super + penalty rates on eligible shifts**:

- **Employee discounts and rewards - **exclusive offers on more than 400 of Australia’s largest retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Our Culture**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 01 Nov 2024 AUS Eastern Daylight Time
**Applications close**: 11 Nov 2024 AUS Eastern Daylight Time

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