Lodgements Specialist

**Lodgements Specialist**:
NSW - Newcastle Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Access LinkedIn Learning - 18,000 courses to advance your professional education
- Up to 16 weeks paid parental leave, plus super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

As part of our diverse team based in **Newcastle**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of the role is to be responsible for processing and managing workers compensation claims lodgments including the handling of phone lodgements from customers, and to support the business having claims allocated into a team equipped to deliver appropriate return to work strategies with an optimal customer experience.

This will be a **Permanent Full-Time** position based in the **Newcastle** office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Gather comprehensive information at lodgement to ensure claim is assigned to the most appropriate segment to meet specific customer needs
- Provide excellent customer service experience
- Provide education to our customers on the claims management process
- Improve overall quality of phone lodgement and communication
- Encourage proactive and open communication with key stakeholders during the lodgement information gathering process

**ABOUT YOU**
- Workers compensation experience desirable but not essential
- Demonstrated experience in customer service with a passion for helping people
- Excellent verbal and written communication skills
- The ability to prioritise tasks and manage multiple claims efficiently is vital to meet deadlines and maintain a smooth workflow
- Strong understanding of medical terminology

**ABOUT EML**

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.